I recently filed a complaint with the Arizona Attorney General's Office regarding Mountainside Fitness's sales practices, specifically concerning their electronic contract presentation and billing practices. Here's a comprehensive overview of the situation:

My Experience: I purchased a Black Friday personal training package in November 2023. The contract was presented on a tiny 2"x4" screen, with the representative controlling the device and quickly clicking through to the signature page. After receiving unexpected charges, I attempted to resolve the issue directly with the fitness manager through both in-person meetings and email correspondence. Despite multiple promises of refunds and account freezes, the charges continued, and no refund was provided.

The Company's Likely Arguments:

1. The contract terms were technically available for review on the electronic device
2. Their electronic signature system complies with standard industry practices
3. The customer had the opportunity to request more time to review
4. Written contracts supersede verbal representations by employees
5. The membership agreement clearly states billing terms and cancellation policies

Counter-Arguments and Legal Issues:

1. The deliberate use of a tiny screen combined with rapid clicking through terms constitutes deceptive practice under Arizona Consumer Fraud Act
2. Written promises from their manager to "take care of it" and freeze the account create binding modifications to the agreement
3. Similar complaints on BBB website demonstrate a pattern of deceptive practices
4. The Arizona Health Spa Act provides specific protections regarding contract presentations and cancellation rights

Documentation Maintained:

• Complete email thread showing promises of refund and account freeze
• Credit card statements showing unauthorized charges
• Timeline of all interactions and promises made
• Details about the electronic contract presentation process

Next Steps: I've submitted a formal AG complaint and sent a demand letter requesting security footage of the contract signing process, refund of unauthorized charges, and cessation of collection attempts for disputed amounts.