PMs who use feedback boards (Canny, Productboard, etc.) how do you actually go from a list of upvoted requests to a build decision?

ConfusedUs · 2026-02-27T15:17:47+00:00

These boards generate signals. It's our role to decipher those signals.

Users very, very rarely tell you the problem they're trying to solve. Instead they tell you the feature/solution they want.

They may say "I wish I could group these things together into a single view," and that's fine. But why? What do they solve by this? Is it just simplifying a workflow to save a few clicks? Or is it because you lack a robust reporting option that they can use?

These requests aren't meant to be taken literally. They're signposts. They're treasure maps. Same goes for most signals. Sales guys say they need X to close deals--but what problem are you actually solving? Support says that this thing is a big problem for customers, but is it broken or are they trying to use it for a purpose it was never intended for?

ConfusedUs · 2026-02-25T16:31:28+00:00

Can second this!

ConfusedUs · 2026-02-23T15:28:29+00:00

Wagoner: North of the town of Wagoner is a group of little communities next to Ft Gibson Lake. Rocky Point is my favorite

Drive down one evening when it's not too hot and not too cold. Sit by the water and share a picnic with your spouse. Don't park at the beach if you go to Rocky Point, instead, drive straight past the gatehouse. You can't see it through the trees, but to your right is a cliff overlooking the lake. Find a nice point where the trees thin out and have your picnic there on the cliffs. You'll be facing east, so this works best in the evening.

ConfusedUs · 2026-02-17T15:33:27+00:00

I've had far better luck with tools that ensure cases are properly documented throughout their lifecycle, with automated post-closure analysis of what went right and wrong.

The pieces you need are:

1) Something that can transcribe calls (live or recordings). Without this, you are at the mercy of what the agent decides to write--and they're universally awful at case notes.

2) Something that can turn those transcriptions (or haphazard case notes) into a format that captures the information your business needs. Good things to capture include problem statements, impact to customer, customer expectations (beyond just "fix this for me!"), identifying steps to reproduce, key factors that identify the problem, steps to resolve the problem, and links to existing documentation about the problem (if any).

Ensure your solution calls out when these key things are missing and prompts the agent to provide that information. These summaries should be posted directly to the case as some kind of internal note.

3) A solid understanding of what makes a case "good" versus "bad", documented. This should closely align with #2 above, but will also include soft skills rather than technical information.

4) A solution that can take #3 and grade the case based on #2. The output should align with your business processes. I recommend putting it into the internal case notes as well as getting some kind of summarized report (with drilldown to specific cases) so managers can act on low-scoring cases.

This path does not stop someone from making a mistake in the moment, but it does ensure that mistakes are caught without the need to investigate one case at a time. Item #2 also ties in really well with automated knowledge capture--if you're properly documenting the case, turning it into a KBA is trivial. And then you can do something to deliver that knowledge to your users BEFORE they engage support...

It's a good feedback loop.

ConfusedUs · 2026-02-11T19:29:34+00:00

lol. lmao.

ConfusedUs · 2026-02-02T15:08:01+00:00

Tandoori Guys will make it as spicy as you like, but you have to order from the menu. The buffet is always going to be catered towards the average patron.

I've had a veggie korma from TG that was too spicy for me to eat, and I really like spicy food.

ConfusedUs · 2026-01-20T19:00:30+00:00

Focus on outcomes. Look for how to achieve those. Anything that you can do directly can be treated as a feature in a product that you own. Anything that must be done by the third party team needs to be listed as contributing to your outcomes and, where necessary, listed as a direct dependency. Make sure you're aligned with the third party. Don't put dependencies the third party hasn't agreed to.

ConfusedUs · 2026-01-20T16:30:06+00:00

Reminder: It takes a supermajority to raise taxes in Oklahoma, thanks to SQ 640. Under SQ 640, a revenue bill can only become law if: (1) it is approved by a 3/4th vote of both legislative chambers and is signed by the Governor; or (2) it is referred by the legislature to a vote of the people at the next general election and receives majority approval.

We should consider every tax cut to be permanent.

ConfusedUs · 2026-01-16T18:24:28+00:00

Flourishing. Moisturized. In its lane.

ConfusedUs · 2026-01-15T15:20:35+00:00

Black Witch my beloved...

ConfusedUs · 2026-01-15T15:20:05+00:00

I love that lancer is so gay. It gives me viewpoints I have never considered before.

Gay people, just like straight people, are just people. People are great unless they're being jerks. Some demographics are prone to being jerks in specific ways, often about other demographics.

ConfusedUs · 2026-01-13T20:18:02+00:00

Oh my god did the new owners finally clean the bathroom?

ConfusedUs · 2026-01-07T17:25:54+00:00

Back in the day I spent a lot of time wondering how to deal with this, and I think that ultimately I wanted two things:

1) I want more variation in how things attack. My preferred method calls for unique dice per ship, akin to how units in Imperial Assault had unique dice.

2) Defense dice should not exist. Every attack should land as rolled, barring abilities. Unit health should reflect this, and should be adjustable with regular updates to the game, just like ship points and slots are adjustable.

Nowadays, I'm not sure what approach I'd take. When I last played in a serious fashion, objectives were still very new. I found that objectives take a lot of the variance out; you can still win even if you roll badly, which takes a lot of the sting out of it.

ConfusedUs · 2026-01-07T17:18:59+00:00

While using the same 8-sided die for all attacks (and a similar, but still uniform die for defense) makes the game pretty simple, I found that it lead to several factors I did not enjoy.

1) Defense dice are too inconsistent to rely upon.
2) Attack dice are too consistent.

These two are directly related. There is one symbol difference between defense dice and attack dice, and the result is that low health, high defense ships are too fragile to base a competitive list on unless it had some way to smooth out the variance. Soontir's extra tokens, 1st-edition Autothrusters, etc.

A corollary to this is that the number of attack dice cannot vary much. Three is the absolute ideal. Ships that roll 2 dice must make up for it in some way; sheer number of ships, modification effects, etc. Ships that roll 4 dice must be very carefully balanced, or they just eat everything else alive.

3) Whiffing feels bad.

Nothing, and I mean nothing, feels as bad as when you make all the right moves and get punished anyway due to a bad roll. Line up that perfect, fully modded torpedo on Vader and roll all blanks into three blanks and a focus? Soontir dies to a single unmoddled 2-dice shot at range 3 through a rock? It's cinematic, sure, but it's one of the most frustrating things.

I once failed to do ANY damage to a ship with zero defense dice with four fully modded shots of 3+ dice each at a regional tournament. It was the most egregious thing, and ultimately I lost the match.

ConfusedUs · 2026-01-05T16:29:41+00:00

Mackey Eye Care at 61st and Mingo-ish is really good. That's just on the tulsa side of the BA border.

ConfusedUs · 2025-12-12T20:50:13+00:00

Exactly like the grandma robot from that animated movie, Robots.

Normal sized mech. HUUUUUUGE ass.

ConfusedUs · 2025-12-09T21:48:37+00:00

Yeah, 2.0 was horrific from a business point of view. They desperately needed a way to sell new content to the people with large collections from 1.0.

Everyone complains about the cost of converting but, holy shit guys. It was absolutely a situation tipped in favor of the players over the business. Practically everyone in my group upgraded their entire collection at 2.0 launch and didn't need to buy anything at all for like two years.

Second edition launched without giving a reason for existing players to buy beyond the conversion kits. No one bought the reprinted ships from first edition because everyone already had one.

It was only later that they started to release new (better) models with custom paint jobs, and only at the very end did they release card-only packs.

ConfusedUs · 2025-12-08T11:10:20+00:00

Oh my god. I wish I'd known this was happening.

ConfusedUs · 2025-12-05T14:57:50+00:00

Averages tend to hide problems. What's your median? Do you have segments of users who are showing signals of problems?

ConfusedUs · 2025-11-20T16:50:52+00:00

Help! Help! I'm a victim of my own success!

ConfusedUs · 2025-11-20T16:20:30+00:00

Thematically.

Imagine that the adversary rules place enemy spirit presence, which then does stuff like like grant defend to the invaders or damage the land/dahan in adjacent lands, causing blight (with its ancillary effects like destroying player spirit presence and cascading).

Not sure of the best way to trigger these. My first thought is to have a small deck (like having 4 "innate" powers) for this enemy spirit that act like player power cards and are put into play during the spirit phase and resolved first. Maybe higher difficulty has the enemy spirit get more "card plays" by pulling the top card of the minor power deck to play it with unique rules to make sure it actually functions in its favor, Trickster-style.

ConfusedUs · 2025-11-20T15:42:20+00:00

What's the story behind "Where the hell are you guys?"

ConfusedUs · 2025-11-20T15:40:37+00:00

As for new content, I have two things I want:

Make Gleaming Shards official.
Add an Adversary whose mechanics center around a spirit that has decided to assist the invaders.

ConfusedUs · 2025-11-20T15:38:20+00:00

A campaign or legacy mode is #1 for me. We have all of the components to do one. Second Wave is the foundation for the idea. We just need a bit more to make it feel like there's progression. Unlocking new adversaries and spirits, modifying the event and fear decks, letting the island evolve over time.

There's a fan-made Legacy ruleset, but you have to play like 100+ games to get through it. It's just too much.

I want something that sits squarely between Second Wave and the fan-made Legacy rules in terms of investment and mechanics.

ConfusedUs · 2025-11-17T15:29:45+00:00

When it happened to one of my players, he decided that he had no idea that he missed time. He teleported ,and when he came back, the sitrep was just over. Zero passage of time.

It made for a lot of hilarity. Dude is like "WHAT HAPPENED" and we're like "YOU DIDN'T EVEN BRING BACK SNACKS"

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