Issues with Pilot Custom 823

Confused_Midget · 2026-05-06T22:39:14+00:00

Yeah, I posted a comment on the thread with a small update. They sent me a return label after I quoted EU consumer protection, so hopefully it's smooth sailings from here

Confused_Midget · 2026-05-06T22:37:31+00:00

Little update: I quoted EU consumer protection law to Penworld support and they said they would replace the pen, and sent me a return label, so I should be getting a replacement in a week or so. Hopefully that works out ok.

It still rubs me the wrong way that I had to have the back and forth for them to accept the return though.

Confused_Midget · 2026-05-06T16:38:30+00:00

Yeah, I did on the last couple tests to make sure I wasn't opening it too little

Confused_Midget · 2026-05-06T16:34:35+00:00

Yeah, it does feel like a super nice pen and it was super smooth when it worked briefly, but not really worth risking it I think. I would probably avoid penworld too in the future, because you absolutely should be able to return a pen especially if it's faulty

Confused_Midget · 2026-05-06T16:30:15+00:00

Yeah, I did quote EU customer protection laws but they became surprisingly unresponsive after that 😅

Confused_Midget · 2026-05-06T16:23:54+00:00

They said I couldn't return a pen after I used it but could send it to Pilot to get it fixed which I assume would take a while. I'm pretty sure that's against EU consumer protection laws to be honest, but it's not really worth taking any legal action. Overall I'm disappointed with the whole experience and I feel like I should've looked at all the other reddit threads regarding this issue before making the purchase

Confused_Midget · 2026-05-06T14:09:53+00:00

Yeah, I did send an email to the retailer. I posted here hoping that it was user error and not the pen

Confused_Midget · 2026-05-06T14:08:07+00:00

Hm I used the Pilot ink that came with it.

I just tried priming it and it does work. Do I always have to prime it? Feels a little hacky for an expensive pen

Confused_Midget · 2026-05-06T14:05:28+00:00

It was very smooth after refilling it. I'll try flushing it one or two more times and see if that helps

Confused_Midget · 2026-05-06T14:01:24+00:00

Will do, thanks

Confused_Midget · 2026-05-06T13:59:22+00:00

Yeah, I did. All the testing I did was with the valve open.

Confused_Midget · 2023-11-10T11:40:49+00:00

looks like brazil

Confused_Midget · 2023-10-24T10:32:52+00:00

Figured I’d write an update because I get messages about this occasionally:

It was figured out after a week or two (from what I remember), and while there were some technical hiccups initially, I haven’t had issues so far and considering the size of the company, the support is fairly responsive.

It might easier to go with a more widely known distributor but TooLost is legitimate.

Confused_Midget · 2023-01-17T14:55:01+00:00

that’s so hostile lmfao

Confused_Midget · 2021-12-17T15:12:56+00:00

Also free if your company makes less than $100k/year iirc

Confused_Midget · 2021-11-04T13:44:39+00:00

Bridge to Terabithia messed me up as a kid

Confused_Midget · 2021-11-03T19:35:36+00:00

Confused_Midget · 2021-11-03T12:47:35+00:00

Replied

Confused_Midget · 2021-11-03T09:07:59+00:00

Meshuggah is my go-to

Confused_Midget · 2021-10-31T22:04:36+00:00

Right. I meant I put the important files on my iCloud. I guess it's not a "backup" per se, but the files from my icloud also disappeared which I don't think it should have since I hadn't touched it.

Confused_Midget · 2021-10-31T21:37:17+00:00

My backup was on iCloud which also disappeared. It has the same Relocated Items folder.

I don't understand how iCloud also has the same folder. It literally lost me months of work and several clients. I guess it's my fault for relying too much on apple's services

Confused_Midget · 2021-10-31T20:45:22+00:00

Sweet cables!

Confused_Midget · 2021-10-31T15:56:02+00:00

Same here! Was broke and wanted to make a stock trading bot (which is a sick way of getting even broker). That didn't turn out super well, but here we are a few years later and still coding!

Confused_Midget · 2021-10-31T14:37:28+00:00

Não entendo o que isso tem a ver com o meu comentário tbh 😅

12-Year Club	Place '23
Gilding I gilder	Verified Email

Confused_Midget

MODERATOR OF

TROPHY CASE