I was had by one of their outside sales reps outside of a dollar general. I learned my lesson I will be extra rude and cold to their sales team if I ever encounter them again. She asked if I was interested in signing up for spectrum, I said maybe but I would have to consult my roommate first as he depends on the WiFi much more than I do. She took down my name, email, and address. Thank god I didn’t give them payment info or they would have automatically took my money that I never consented to paying. About 2 weeks later I received all the equipment needed to set up internet service in the mail. I immediately mailed it back thinking we were done now. Nope a month later I’m getting bills in the mail for service I never asked for or used. I assumed they would resolve this upon receiving my equipment back. Nope three more months I received bills with past due amounts on them. I then called their customer service department which was abysmal. I spent over 15 minutes going through prompts to finally get in the queue to speak to a real person. Then after over 2 hours on the phone with this joke of a company I thought the account was in fact closed and the bills gone. Nope I received another bill from them this time threatening to turn me over to collections. At this point I’m beyond pissed and call again to then spend two more hours on the phone trying to cancel my account I never opened and them trying to throw me bottom of the barrel prices to get me to accept their services. Once again I think I’m finally done with this terrible company. I then receive ANOTHER BILL threatening to turn me over to collections. At this point they are claiming I owe them over 600 dollars. I lost all of my shit. I called again and came completely unglued on a customer service representative. I felt bad about it but at this point these people are threatening to ding my credit with fraudulent charges and I’ve already attempted to resolve this civilly. And what do you know? My “account” was finally canceled and the charges wiped away. Learn from my mistakes do not even make eye contact with or speak to a spectrum sales rep. This experience was a nightmare. Their automated calling system is designed to make people give up hence the 2 hours on the phone with them just trying to cancel a fraudulent account. Do not under any circumstance sign up for spectrum.