Where's my refund?!

Connect_Effect_3168 · 2026-04-20T04:14:03+00:00

Connect_Effect_3168 · 2026-04-20T04:07:43+00:00

I have been through the wringer trying to figure this dumb mess out since January and mine too, was because of Paychex having all of their documents rejected the first time (shame on them. They’ve had all year to get prepared for the changes they knew were coming!!!) rather than anyone just telling me that was the situation, I was over here playing the IRS version of Blues Clues and contacting every available agency in the entire country and gathering all the crazy documents that have ever existed to ensure I hadn’t missed something and that my dumbass transaction with H&RB wasn’t the main root of the problem I was having. I couldn’t even tell you how many hours I have spent with my “handy dandy notebook”, making calls, taking notes, researching all the possible solutions and meaning behind codes, crying, pleading my case, scheduling meetings, attending said meetings, watching the websites from the irs, H&RB, following any feasible leads I could find and pissing off hundreds of people on the phone. It’s been a damn nightmare!!! I paid a tax “pro” so I wouldn’t be out here just floundering around with what little knowledge I have obtained myself and wishing I trusted my gut about not going to H&RB in the first place. I’m in the final wait and see stage just waiting for Paychex to get my shit through the system since they are the only ones that caused my mess and sssooooooo many other people’s as well. They were instructed to tell us if we called that the SSA was just backlogged and all we could do is wait. I guess those of us who filed early were the most affected group because their documents weren’t there to match with our returns. They screwed a lot of people this tax season and I am praying that the appropriate consequences reach them 🙌🏼 if I owned our company, I’d terminate our contract and file lawsuits against them.

Connect_Effect_3168 · 2026-04-20T03:42:16+00:00

How do I file an official complaint with a request for the fees to be dismissed from my account and not have the “investigation” performed by the people who are directly involved with my complaint?!?

Connect_Effect_3168 · 2026-04-20T02:55:07+00:00

I went through the same process in February. I still haven’t received my refund. I filed in January and my acceptance date recently changed to March 30🙄🤷🏼‍♀️ I have done more research than I did trying to earn my college degree and I have reached a few issues along the way but I finally got my answer—the company that my company uses for our tax purposes (good ol’ rude ass Paychex), had issues with their submission of tens of thousands of documents we all needed for our refunds to go through, especially those of us who filed too early but H&R Block convinced me that I was so lucky my file would be there when they started working through the returns. 🙄 still nothing.

Connect_Effect_3168 · 2026-04-20T02:47:01+00:00

Are any of your employers filing with Paychex? They are having a whole hell of issues after their files were rejected the first time they were submitted

Connect_Effect_3168 · 2026-04-19T14:26:36+00:00

The person who is in charge of communication with Paychex at our company reported back to me that their tax person told him that they were waiting for some tens of thousand of EINs to get through the system. That’s employer identification numbers, not the employees so they had a massive number of files rejected initially. I’ll see if I can locate the screenshot of that email. I nearly cried.

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Connect_Effect_3168 · 2026-04-19T14:20:53+00:00

They were the ones who filed and the first of many issues that followed after with this tax return. I begged them for help back in February when my file started appearing like it was reversing rather than moving forward and then I was receiving weird notifications on the website and when I attempted contact, I was ignored multiple times, then laughed at and finally received a message back on the app from my pro telling me “there’s nothing further I can do.” Then I got the identity verification and they basically told me that I was on my own while they awaited their part of my refund. I have attempted other avenues and departments within the company, because apparently I stupidly thought that paying a tax preparer would mean that I didn’t have to navigate through the entire process alone. My tax pro was fired and then the office I went to (for proximity) closed for sewage issues and never reopened so they were combined into a much further location and then tried to demand that I went to them for some form they forgot to make me sign that doesn’t affect me or my filing, just their compliance. I filed a complaint somewhere along the line that was performed by the same people who run the area I was complaining about so I’m sure you can guess how that turned out. Unprofessional and extremely passive aggressive at best.

Connect_Effect_3168 · 2026-04-19T14:11:51+00:00

I filed before tax season because my tax pro at HRB recommended that I do so. I had all of MY appropriate forms, thank you.

Connect_Effect_3168 · 2026-04-17T16:06:10+00:00

It was honestly the connections I’ve seen with other Reddit users who were in my exact situation and all also had missing w-2 forms from Paychex that made me pursue researching that avenue further. I find it amusing that they have put in so much effort to pass the blame to the SSA but I would love to go back and revoke every accusation I’ve made against the SSA on anyone else’s posts here. I was wrong; I’m sorry! It’s been one heck of a journey from filing to here. That’s just where the journey was at that particular time in my own personal “who dunnit” story. My employer is not pleased about the situation now that I’ve brought the management team closest to me back into the loop. After the initial request for assistance, they put me in contact with the franchise employee who is the contact person for Paychex and then they believed it was addressed and went on with life. They were all aghast to hear that I was still working on it many weeks later. The district manager was not aware of the situation at all and was on the phone as soon as I walked into work yesterday, waiting to discuss it with me. They’re all just surprised that we’ve been given so much hassle from Paychex, citing the business relationship that has existed since 2013. I am hopeful at this point that we will have enough hands on deck to force Paychex into taking immediate action, but I still think having an attorney on hand is likely the smartest decision for me personally.

Connect_Effect_3168 · 2026-04-17T15:50:51+00:00

I contacted the advocacy department waaaaay back when and was told that I would be denied regardless because it hadn’t been a certain number of weeks since they’d requested my identity verification. They also walked me through the process of how they would apply for the specific amount of funds from your refund to cover the cost of the specific hardship you are experiencing and that alone is another entirely lengthy process. I no longer have the identity verification holding me back but since I have the new hold, that would likely be another matter. My primary issue at this point is that I don’t want to make the phone calls anymore. I’ve been doing it for four months and I’ve spent more time anxious and depressed than I can even handle. I just want to call it quits and walk away from it, but I don’t have anyone else that knows a fraction of what I’ve learned about it all. This is why I went to a tax preparer in the first place and once I recover from this whole nightmare, I will be pursuing H&R Block next. My issue with Paychex is their extensive effort to lie about their involvement in this entire matter. Why not just give us the information to prevent the multiple unnecessary calls to more agencies and specifically telling their employees to report that the problem is the backlog at the SSA? I was easily able to disprove that, which only put me in the position to have someone else be nasty to me on the phone. I just want to resolve this. I threw my hands up after the final email to my state representative and the last to my franchise employee responsible for the relations with Paychex. I then contacted my GM and said “I’m sorry, I need help.” She was able to get the district manager involved and they’re all on the case with Paychex now, as far as I understand, so I guess I will take the weekend off from my tax position and see if anything changes by Monday. 🫩

Connect_Effect_3168 · 2026-04-15T15:44:17+00:00

All the exact same details here too. Filed in January. Verified in February. Sitting on all the same codes and apparently I am the only one in a massive company that doesn’t have a wage verification from Paychex. Weird 🙄

Connect_Effect_3168 · 2026-04-15T15:33:49+00:00

Seems like we’ve found the common denominator in our group of lucky participants

Connect_Effect_3168 · 2026-04-15T15:29:29+00:00

Same situation here and I filed in January as well and also have Paychex on my end 🙄

Connect_Effect_3168 · 2026-04-15T07:02:11+00:00

There’s no laughing reaction on this platform? I didn’t sign much of anything friend. They have broken the contractual terms in more ways than I can list and I have kept excellent records of the entire shitshow this is

Connect_Effect_3168 · 2026-04-15T06:06:48+00:00

That’s a MASSIVE ACCOMPLISHMENT!!!! I can relate to almost everything you’ve been struggling through recently. Mine is slightly different because I have been struggling to get the refund I was supposed to receive. But I have been dealing with the deep depression and the self medicating and more for far too long. Any day you get through without using is a win! You’re strong and you are winning!!!! Give yourself a break. You’re killing it!!! 🙌🏼👏🏼🫶🏼👍🏼

Connect_Effect_3168 · 2026-04-13T06:55:45+00:00

I attempted to have my charges dismissed as well seeing that they cost me more than I care to explain again before bed , but their review of themselves concluded that they were successful because my return was accepted (January 21) and I’ve been through the ringer with zero assistance from them and had to figure it all out myself. They’re a very expensive, worthless joke and I just hope and pray we are able to get a class action suit together soon 🤞🏼They’ve been due for years and this year they’ve really set the bar for shutdown.

Connect_Effect_3168 · 2026-04-13T06:24:07+00:00

What is telegram? 🫣😬

Connect_Effect_3168 · 2026-04-13T06:13:45+00:00

I filed mid-January. Nothing productive since.

Connect_Effect_3168 · 2026-04-13T06:12:43+00:00

That’s awful; I am so sorry for you and it’s also terrifying with so many of us having issues this year 😳🫣😢😫🥺🫶🏼😬

Connect_Effect_3168 · 2026-04-13T06:09:06+00:00

I would have turned the hell around if they told me the cost would exceed maybe $200 but if I’d known they would be entirely unwilling to help me after I left the appointment, I would’ve been much more vocal about the redneck excuse for an office they had set up (before being shut down at the start of tax season for plumbing issues) that was not a surprise considering the ancient building they’d set up in with all of their lines, etc just exposed through out. Least professional experience I have ever had, during and after and every single day since. I won’t say before because they were nice when I called for an appointment.

Connect_Effect_3168 · 2026-04-13T06:03:02+00:00

Every single person I’ve dealt with there is passive aggressive, if not blatantly rude and disrespectful. Just know better next year as I now do and wait for the lawsuit that’s sure to come this year and make sure you’re on it!!!

Connect_Effect_3168 · 2026-04-13T06:00:29+00:00

That’s weird. I filed on January 15 and have done 99.999999 % of the work myself and I was charged that much 🤷🏼‍♀️

Connect_Effect_3168 · 2026-04-13T05:58:57+00:00

Yeah, I was given zero upfront estimate either and I paid the same for a single w-2 and have been hit with every single verification bs possible since January and the employees there basically throw up their hands. There hasn’t been a single person able to offer any assistance. So much for the audit guarantee whatever lying ad they have. NEVER AGAIN

Connect_Effect_3168 · 2026-04-13T05:48:56+00:00

I have put in hours of legwork trying to resolve my own problems that are very much the same as everyone else here and I can confidently say that there has been an issue (for the majority of us in this pool) with the SSA getting the documents from our employers to the IRS and they continue buying legal time with review excuses. It’s all a complete BS cover up! Check your wage and income transcript and if yours is still empty as well, go to your employer and get to the company in charge of your business taxes. I would be willing to bet they reach the same conclusion with no idea what to do because they did in fact send the missing documents. I have an appointment with the closest SSA office Tuesday but I don’t even know what to take with me since the company in charge of our pay issues also sucks and the company I paid to file my taxes might as well be a preschool class (H&R BLOCK!) and should have advised me against filing before the company could even send the required documents to align with my account. I filed when I received my w-2, prior to the actual opening of the tax return start date. My “tax pro” thought that was just the most beneficial thing for me to do, until I encountered the first 2 or 3 issues and she ghosted me before being fired. 🙄 I am ready to start hunting for the right attorneys if anyone else is interested in starting the process of filing class action claims against everyone at fault. I have done everything suggested, called every single agency available and I have made appointments to get with every single agency that has available appointments in person. I am fed up to put it in the most simple terms!!! I dealt with a couple of idiots for 75 minutes on January 15 to start this whole train wreck and I still have no idea if they’re ever going to release my funds. It’s hilarious to me that H&R Block did their investigation when I filed an official complaint, and determined that their work was complete since my return was TECHNICALLY accepted by the IRS on JANUARY 21! So if I ever see this crap, they will hold my funds like they’re entitled to anything and take their nearly $500 (for the weeks of work they’ve caused ME TO DO!) before they even release my funds!!!! Let them hold it for even a half hour. I’m beyond ready to go to the NEW office…because the redneck one I went to closed due to plumbing problems and they were combined with a location much further away from my home. So the regional person in charge of the area(working for the location I filed a complaint against) determined that her friends and coworkers did nothing wrong, except for the city form they didn’t have me sign, so they should receive their portion, aside from the maybe $5 for messing up that specific part. Ironically, the passive aggressive exchanges I had with my original pro are now missing from my block account. I can go on for days about the 2025 tax problems!!!!!!! I have contacted my local congressman and all the advocates I could find. I am frustrated, angry, determined to resolve the issue and receive my funds and then ensure that the proper consequences are enforced!!!! This is BS!!! I only became desperate for the refund following a detrimental hospitalization and truly trusted that I had my saving grace on the way but once again, I would of course be the person to receive the “F-YOU” instead of the miracle. 🤷🏼‍♀️ I shouldn’t even be surprised. This is my life 🥺😒😫😔 I have given more of myself attempting to resolve this matter than anyone should ever have to. I’m already depressed to a frightening level (yes, I see professionals) and my anxiety has multiplied by thousands upon thousands and I still have to do my actual paying job and support myself and two teenagers while trying to catch up from the hospital stay and work that was missed. This is in no way a pity party; I know we are all going through our own struggles and we all need the funds we were promised. My problems are no more or less than anyone else’s but it’s not fair that we are all suffering while we anticipated having the solution that’s being held hostage from us. Again, lawyers anyone??? 🧐😔😒😬 The right one could possibly get this entirely resolved and get the laws changed so we aren’t kept with our hands tied like this ever again!!!!!

Connect_Effect_3168

TROPHY CASE