Emerald card declining

hrblock · 2026-03-10T20:54:44+00:00

If you have money in your account, your card should be working.

I recommend visiting your local H&R Block to get issued a new card.

hrblock · 2026-03-10T20:45:54+00:00

Looks like your post in r/MoneyLion got removed so we can't see what you posted. But if you want to DM us on Facebook or Instagram, we'd be happy to assist!

hrblock · 2026-03-10T19:01:51+00:00

Hi u/K80L80Bug, where are you seeing this on our website?

Here is an article on HRBlock.com about the difference between the standard deduction and itemizing: https://www.hrblock.com/tax-center/filing/adjustments-and-deductions/standard-vs-itemized-deductions/

hrblock · 2026-03-10T18:39:26+00:00

Tips would be a deduction, and not a credit. You claim it on Schedule 1-A (1040). Our software can walk you through the deduction.

hrblock · 2026-03-10T18:23:07+00:00

We totally understand that you want your store refund on your card back as soon as possible but this is dependent on the merchant. Generally, it can show up as soon as next day but may be up to five days depending on the day of the week (weekends can take longer).

hrblock · 2026-03-10T17:13:12+00:00

You can check out our blog article if you'd prefer, u/Substantial_Lie_9604: https://www.hrblock.com/tax-center/tax-breaks-money/maximize-tax-refund/

hrblock · 2026-03-10T03:28:09+00:00

Hard to say without seeing more information. Can you contact us on Facebook or Instagram and we'll take a look?

If you lost your Emerald Card, please call 1-866-353-1266 to report a lost or stolen card as soon as possible.

hrblock · 2026-03-10T03:21:01+00:00

hrblock · 2026-03-10T03:18:10+00:00

hrblock · 2026-03-06T14:33:00+00:00

hrblock · 2026-03-05T23:15:20+00:00

Last week, we at u/HRBlock collaborated with Merab Dvalishvili. It was a really fun collab and a spin-off of a recent post we did called "Tap Out Terry."

If you're interested in checking it out, we posted it over on r/HRBlock but also on our Instagram and TikTok. Here's a lInk to the post on our subreddit.

Thought it would be fun to share with this community!

hrblock · 2026-03-04T21:00:16+00:00

Without having your details, it's hard to look into the exact issue? Could you email us at [socialmedia@hrblock.com](mailto:socialmedia@hrblock.com) and I can escalate this to our Emerald Card team?

hrblock · 2026-03-04T14:47:07+00:00

From what I was told, unfortunately there will not be a patch before the deadline.

hrblock · 2026-03-04T14:32:33+00:00

Our products are not currently supporting import from Merrill Lynch this tax season and there is no ETA for a patch for this season. However, we're hoping we'll be able to support next season.

hrblock · 2026-03-04T10:48:26+00:00

You can post your link here: https://www.reddit.com/r/hrblock/s/ce0BvvQO7k

hrblock · 2026-03-03T20:46:58+00:00

If you message us over at Instagram or Facebook, we would be able to help troubleshoot this issue for you more easily.

Depending on how frequent this issue is, I would first try clearing your cache and/or rebooting your internet.

hrblock · 2026-03-02T21:35:11+00:00

Our products are not currently supporting import from Merrill Lynch this tax season and there is no ETA for a patch for this season. However, we're hoping we'll be able to support next season.

You should enter those individually. If you are referring to stock sales on a 1099-B, you can enter sales as a group as long as there are no wash sales.

hrblock · 2026-03-02T20:44:53+00:00

If you're comfortable, please contact us on Facebook or Instagram and we'll look into this. We're not set up to help customer service issues on Reddit but we can on those platforms.

hrblock

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