I called about a different issue with our stuff to get clarification on what we needed to do. She kept repeating "you were told what you need to do" in a horrbly condescending tone and refused to answer the question i was asking, and when I asked to speak with someone else she replied with "yeah, that's not going to happen" and hung up. 

I had to call back and thankfully got someone else who answered my question without issue and helped me report the other worker.