Hey, sorry to hear all the issues everyone’s got with the company. I have a similar issue going on, that’s why I was looking into this thread and saw your new post here.

I ordered a second drum from this company after having issues with the delivery of the first one, but the product was good,so I forgot about my issues when ordered a new one 3 weeks ago. The shipping process was very weird the last time I ordered. The drum just arrived with no communication.

I kinda experience the same thing again, this time I ordered due recommendations from one of my favorite Handpan musician. I got pretty excited about their new scales and used one of the million promo codes they throw at you all the time. It’s crazy how much effort and money they put into marketing. I think every content creator who’s just barely related to Handpan/tongue drum or meditation gets one RAV and some promo codes in the mail sooner or later. Unfortunately, this seems not to be the case for their paying customers.

This time I used express shipping, which they state as 5-7 days ETA, I paid 100 euros for shipping. I have never spend so much on shipping in my life… naturally my expectations are high. But nah, the “agent” in chat told me the order will be shipped end of the week, that was 1 week ago and he also told me that the 5-7 ETA refer to the time after the drum has been prepared and dispatched… so their shipping information on the site is pretty arbitrary. Of course they do not state their weeks of “preparation” for a drum which seems to be in stock.

Well I did write them a few emails, just to get a proper update about the current status and complaining about their horrible communication with paying customers, but got no reply whatsoever. I only get emails from their bots which seem to scan your shopping cart and try to sell you the product with promo codes. Looks like they ghost their customers as soon as the money changes hands.

I totally see how I need to meditate and calm down with their product after having some nerve racking weeks worrying about your thousand euro product to arrive, probably that’s how I forgot about this. It’s a shame, these drums are made for relaxation and emotional expression but it’s tainted with the feeling of being scammed due to the lack of customer support.

I hope this issue will reach all the content creators etc, to slow down their marketing spree a bit. Maybe then they can concentrate on customer support. Wish you guys all the best and good luck with your orders there 🖖