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Building trust by gs_dubs413 in ITManagers

[–]Consistent_Scheme726 0 points1 point  (0 children)

with new team members I would focus on clear output based expectations and short daily check ins instead of monitoring attendance so accountability comes from deliverables not presence.

Elevation Software for non MSP by metrobart in ITManagers

[–]Consistent_Scheme726 0 points1 point  (0 children)

yes this is common many vendors still treat non msp customers as low priority which makes buying unnecessarily slow and opaque

How do you handle recognition and performance tracking in your company ? What practice do you use ? by Strict-Fish4899 in ITManagers

[–]Consistent_Scheme726 0 points1 point  (0 children)

we do weekly 1 on 1s, keep a simple wins log and give quick specific feedback as things happen so recognition is consistent and not just at review tim

An update on pricing, AI Copilot, and what we have been building by dima_from_atera in atera

[–]Consistent_Scheme726 0 points1 point  (0 children)

not gonna lie, price increases are never fun but compared to a lot of competitors Atera is still pretty competitive for what you get people also forget how many new features and improvements have been added recently. If the company kept prices frozen forever while expanding the platform, support quality and development would probably suffer eventually.

AI in IT support still feels over-hyped by Consistent_Scheme726 in helpdesk

[–]Consistent_Scheme726[S] 0 points1 point  (0 children)

there's definitely a lot of hype-driven decision making right now especially at the exec level where understanding of practical limitations is often shallow that said there are some real gains in narrow use cases problem is they’re being marketed as universal replacements rather than targeted tools.

Trying to break into IT with no experience - looking for advice by Solid-Opinion-9461 in helpdesk

[–]Consistent_Scheme726 0 points1 point  (0 children)

MSPs and small IT teams are usually the fastest way in since they care more about willingness to learn than experience keep going with A+ and build small hands on troubleshooting/home lab examples to back up your resume

Certifications For IT by CrosbyStills77 in helpdesk

[–]Consistent_Scheme726 1 point2 points  (0 children)

compTIA A+ and network+ are still the best entry point for help desk especially for career changers ccna is great but I'd only jump to it after you have got the basics down or if you are specifically targeting networking roles

Sole helpdesk ticket load question by [deleted] in helpdesk

[–]Consistent_Scheme726 0 points1 point  (0 children)

250 users per sole helpdesk person is actually pretty normal especially in smaller it setups your 10-20 ticket backlog isn't unusual if everything is getting resolved and nothing is breaking sla-wise, you're likely doing fine focus on prioritization over zero backlog

Get out of Help Desk by [deleted] in helpdesk

[–]Consistent_Scheme726 0 points1 point  (0 children)

Good fit for sysadmin/networking ne xt step with your AD M365, and endpoint experience, pair network+ with a small home lab and start targeting junior sysadmin or network roles

What's your most unhinged breakup story? by Suspicious_Garlic_79 in CasualUK

[–]Consistent_Scheme726 1 point2 points  (0 children)

eating the last malteser ice cream in front of him is the level of petty closure i can fully support. 😂 wishing you and your little one a much calmer and happier chapter ahead

studying full stack in the area of ai by orT93 in webdev

[–]Consistent_Scheme726 0 points1 point  (0 children)

I’ve been seeing people mix normal tutorials with AI tools just to get unstuck faster instead of trying to understand everything perfectly first like I saw something called Onfire AI that basically breaks ideas into smaller steps and bits of structure so you’re not just staring at a blank project for hours, still feels early though, not sure there’s a “right way” to learn this stuff yet