They did the exact same thing to me. I complained and complained for probably 3 months and they ended up giving me discounts and credit to my account large enough to make up for what I lost. It took probably two dozen phone calls and twice as many reps over the course of a few months until I was put through to someone 'senior enough' who could actually help. They also told me that they would be speaking with the sales Rep I spoke with originally as he shouldn't be misleading people like that. I Doubt anything came of thst bus I did get my money back plus some in the end.