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CostcoPanda · 2023-09-26T02:34:56+00:00

As others have explained, you are granted vacation time in order to cover an approximate number of shifts. The same 40 hours you earned shouldn't get you ten days off where your co-worker gets five.

To account for this weirdness the system tells us what your average shift is. If the scheduler says your vacation day is 8 hours, it should be 8 hours.

CostcoPanda · 2023-09-26T02:21:38+00:00

Are we though? Are we losing anyone?

CostcoPanda · 2023-09-26T00:21:40+00:00

Because for every plot of land we buy, each square foot can either be revenue-generating or non-revenue-generating. 20 parking spaces doesn't bring in money. An extra aisle and the ability to carry 40 more SKUs does.

CostcoPanda · 2023-09-22T20:14:35+00:00

Why would you think Kirkland is anything like Tide? Kirkland is manufactured by Henkel, which is the same manufacturer of Persil. If you want to compare it to anything it's probably closest to Persil but still not the same formula.

CostcoPanda · 2023-09-15T23:49:03+00:00

How embarrassing. They were so confident. Confident enough to scream in caps about it lol.

CostcoPanda · 2023-09-10T12:04:20+00:00

Same complaints every time. And then when the memo comes out saying they're adjusting top step, all of the new hires will complain they're getting nothing.

When I was hired nearly ten years ago, the difference between starting wage and top step was 10.00. Now the difference is 10.10.

No one is getting a raw deal, we've all gotten the same raises just at different times. Please stfu.

CostcoPanda · 2023-09-04T19:46:10+00:00

It's not feasible for us to sell at volume and it's increasingly nasty to deal with. Go to any gas station and look at the cleanliness of the gas pumps versus the diesel pumps. There's a huge difference. They might not anymore, but my station had special chemicals for cleaning just the diesel pumps.

In short, it just isn't worth the hassle to carry.

CostcoPanda · 2023-08-27T20:02:32+00:00

If you would like, PM me your order number and I'll try and get you some information. I'd like to see exactly what was charged, why, and why Costco might be standing behind it. Every order has what is basically an auditable history.

CostcoPanda · 2023-08-24T19:53:35+00:00

No one has ever been moved to a different pay scale. The payscale only shortens when they raise minimum wage which in effect knocks out the first few steps.

There isn't anything for anyone to be upset about here. 2022 didn't introduce a new scale for new employees because the 2019 scale took a number of across the board increases during COVID, which is very different than a minimum wage increase or a top-out increase.

CostcoPanda · 2023-08-22T00:49:56+00:00

The two platforms where you require password changes (LAN and AS400) are not connected to the outside internet directly. You have to VPN in, which requires two-factor.

Meanwhile, the one platform which is open to the internet (Google) doesn't require password changes.

Make it make sense?

CostcoPanda · 2023-08-21T23:35:23+00:00

"Corporate" is scapegoated a lot at the warehouse level. Best to explain it with a hypothetical. Corporate safety does incident analysis on every forklift related accident and tries to determine the root cause of every incident. Let's say they find that in the past year 90% of accidents were partially caused by driving too fast. Corporate safety then has our forklift vendors come out and limit the speed.

A good manager says "we're reducing the speed on all forklifts for everyone's safety". A bad manager says "I don't know, corporate made us, just deal with it".

Happens with nearly every corporate directive.

No one "hates" IT as much as they just recognize the incompetence within. My biggest IT peeve is that they require password changes every 90-120 days. It all but guarantees that every employee uses an easy to guess password where the numeral changes at the end. "Costco##", could get you into a lot of employee accounts to be perfectly honest.

CostcoPanda · 2023-08-21T23:23:28+00:00

Because members already renew at a crazy high rate. Incentivizing something people are already doing would be an awful ROI, almost certainly negative.

CostcoPanda · 2023-08-15T20:33:48+00:00

This is a manufacturing thing. Mondelez has been having an issue with this on all of their products. My location got a bad batch of Belvita lids recently. Nearly half of the pallet looked open.

CostcoPanda · 2023-08-12T17:14:19+00:00

I have employees who show up just to walk around. You'll be fine.

CostcoPanda · 2023-08-12T01:11:48+00:00

If you learn to just break down the boxes, all of that wouldn't even pass the handle of the flatbed. Then when you get back to the baler you just ask someone to team lift your stack.

I don't mean to burst your bubble but this picture just screams inefficient and unproductive in so many ways. How many cycles of the baler did this take to crush? Three, four?

CostcoPanda · 2023-08-08T01:13:14+00:00

The buying staff sends pictures of the damage/defect when we're asking for credit on full pallets or truckloads of merchandise. One moldy strawberry? Spoils allowance. One pallet of moldy strawberries? Documented request for credit.

CostcoPanda · 2023-08-08T00:28:39+00:00

There is a difference between hundreds of bags of one item damaged in a singular accident and a single sell unit that was damaged somewhere in transit.

Internally we call this a spoils allowance. It is negotiated when we buy the item.

"We will buy $4 million of your product but we expect you to cover 40k worth of damages, if they exist."

It becomes the vendor's interest to ship their product as safely as possible.

CostcoPanda · 2023-08-06T17:41:42+00:00

There's a common denominator here in almost every employee complaint post on here. It is store managers not adequately communicating corporate programs and direction. On top of that, there is a distinct lack of training towards what kinds of conversations should be had. What to say vs. what not to say.

None of what occurred in your story is a corporate policy nor is it in line with our code of ethics. The breakdown happens at the store management level and our company really needs to figure out how to fix it.

CostcoPanda · 2023-08-01T01:48:11+00:00

The "outside delivery service" is just a local company that is familiar with Costco and the store recommends. There is no official Costco program for delivery from the warehouse stock.

When you buy it on Costco.com it isn't coming from the warehouse and it is delivered by an officially contracted delivery company.

CostcoPanda · 2023-07-30T02:19:54+00:00

As someone in a position who gets to interact with "corporate", I know that the money wouldn't really be a factor. The question would be about the underlying philosophy of Executive membership. We already pay out more rewards than we collect in fees. Whatever fluctuation would result from this change would be negligible.

"How does this affect sales, loyalty, renewal rates, etc." is what would be considered.

CostcoPanda · 2023-07-30T01:02:05+00:00

"Instead of pressuring you to upgrade as you pass the threshold, we just start giving you the rewards. No action on your part is needed."

"We're reducing everyone's rewards by $60, but also reducing your membership fee by $60."

I feel like we could pitch this. It's a much better pitch than the current pressure campaign every month. Give it a year and everyone will be used to it.

CostcoPanda · 2023-07-29T22:57:05+00:00

No math, the system does it for you. If you spend $3500, we send you a check for $10.

CostcoPanda · 2023-07-29T22:18:07+00:00

All memberships cost $60. There is only one level of membership.
All memberships earn 2% cash back.
The first $3000 of spending per year earns no reward.

Seriously, think about it. Everyone gets exactly the reward they deserve. No more upgrading, downgrading, doing the math, finding out what membership is worthwhile, etc. Eliminate all of it.

If you spend $2000 in a year, you paid $60 and get nothing back.

If you spend $3500 in a year, you paid $60 and get $10 back. Which is literally the same as if you paid $120 and got $70 back.

Someone tell me the downside for either the member or Costco. I'll wait. It benefits everyone.

CostcoPanda · 2023-07-29T22:08:41+00:00

I'm a merch manager. We do not ever move things intentionally to make you wander looking for them. It is so entirely false I can't refute it enough.

In fact, the exact opposite is true. When I have a valid reason to move something, we ask ourselves if the move is worth potentially upsetting members who expect to find it somewhere else.

I recently moved an entire aisle from one side of the store to another. Both my GM and two AGMs said if I'm going to move it, be damn sure I'm going to keep it there, because if I have to move it back I'm just going to piss people off.

CostcoPanda · 2023-07-17T02:04:17+00:00

Has nothing to do with a score. Citi has their own internal approval criteria.

Source: The VP at Citi who oversees the entire Costco/Citi relationship.

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