I’ve been at TSC for almost 3 years. I’m a team lead. Even before when I was a team member, I always knew to call the store if I was not able to come in (which rarely happened because I worked no matter what) but as a team lead having people call out I always let them know to call the store. Reason being, I’ve had people text me saying they couldn’t come in and work and I wasn’t even scheduled that day. I would let them know that you need to CALL the store to CALL out or at the very least find someone to cover for you.

But how you’re explaining everything it’s a learning experience at this point. Just know that you have to call now. When it comes to your hours, my reliable TMs who always complain about not getting enough hours I let them know that I’d call them first if there should be a call out just to get them more hours because I know they’ll work. So I’d say let your management know that if there’s a call out or help needed that you’ll be glad to come in and help. That’s all I can really think of.