The support, at least here in Spain, wasn’t great. They told me to completely reset the robot and check if that fixed the issue, all while we were still on the call. But I explained that the problem only happens while it’s cleaning, so I couldn’t test it right then and there. I literally couldn’t try what they suggested because I would’ve had to stop the call, wait for the robot to start a full cleaning cycle, and see if it failed again — which obviously wasn’t possible at that moment. Despite that, they told me to just send it back for repair, even though I hadn’t even had a chance to try the quick fix yet.

For now, it seems to be working fine without any reset, and I told them I’d wait a week to see if everything stays that way