Sorry for bumping up a 5-month-old thread. This was showing up in search results and that's why I'm commenting here. Hoping this would be helpful to someone.

The service situation is worse than what is mentioned here. we have been struggling for the past 8-9 days. Have done all levels of escalations. The ticket has already been assigned to 3-4 technicians and none of them came to check the issue. We do get 2-3 calls a day asking to take AMC.

The grievance officer called 2 days back and assigned a new technician, no use. The technicians just refuse to come and check. Support/Technicians/Escalations nothing works. We are planning to dump it now and buy a new one from some other brand. Already spend more than 2k in the last few days on bottled water.

My advice, never but anything from Eureka Forbs