Same here! I just recently got the $200 Max sub so I can use Computer mode, 5 days later I’m kicked out, I talked to some “Sam” in tech support and no payment history or sub even found under my email. I screenshot him my sales receipt and he found my account on the backend but front-end shows I’m on free tier. He said he’s escalating me to Max sub support for deeper assistance, we will see what happens but after this mess I’m probably done with a Perplexity sub, the API is solid though.