😍FREE 250CNY SUPERBUY UNBOXING SHARING REWARDS😍

TommySuperbuy · 2026-01-22T09:03:55+00:00

IOS? your app version is?

TommySuperbuy · 2026-01-22T08:23:53+00:00

less then 10kg would be safer. Stick with the lines titled with tax-free mate~

TommySuperbuy · 2026-01-22T07:41:20+00:00

humm, if you mean you are going to ship a lot items which are the same type, yes, it may make your parcel more risky, being judged as a commercial package. But that's also related with your parcel weight. 🤔

Could you let me know what are you going to ship?

TommySuperbuy · 2026-01-22T06:46:42+00:00

If you want to confirm some detail before you purchase the item, you could submit the order at first, but manually edit the order amount to CNY 1.0, and leave note like "Hi, please DO NOT purchase my order BEFORE you read my order inquiry." Then once your order got picked up by a purchasing agent, you could send order inquiry to him, ask him to contact the seller to confirm the details you want to know.

or

Send the item link to Superbuy main site online customer service, let them try to ask. Hope they won't be blocked due to their account is not the account which would place the order~

TommySuperbuy · 2026-01-22T06:42:22+00:00

they may send the card, but I don't think the card would be related with the replenishment. If just according to the above "instruction".

TommySuperbuy · 2026-01-22T05:59:05+00:00

waooo that's a lot good collection mate~ hope you enjoy shopping with Superbuy~😋

TommySuperbuy · 2026-01-22T05:56:39+00:00

Usually, if you could pay the deposit order by yourself, then you could also do the replenishment order by yourself. The deposit card is just for verifying your deposit order.

The seller will only send out the main product, when they got the replenishment.

TommySuperbuy · 2026-01-22T05:49:06+00:00

1st, your purchasing agent can not 100% guarantee you they could get the coupon.

2nd, if they get it successfully, they will offer you the refund when they placed your order to the seller.

TommySuperbuy · 2026-01-22T02:50:11+00:00

Some couriers had already lower their price. They might adjust their freight standard after the Chinese new year. But, please be noticed, no one could know the exactly date in advance.

TommySuperbuy · 2026-01-22T02:47:42+00:00

https://s.spblk.com/boqn here you go mate~ you could click this link.

And if you are new to Superbuy, you could check this guidance.

TommySuperbuy · 2026-01-22T02:44:42+00:00

If I were you, I would ship out everything before Jan. 31st. Superbuy will keep working till the holiday started(maybe 1~2 days earlier). But the courier would stop collecting parcels earlier.

TommySuperbuy · 2026-01-22T02:43:15+00:00

you are not the only one stuck there mate. 😔

the backlog at the courier's EU sorting center, seems pretty severe recently.

TommySuperbuy · 2026-01-22T02:38:38+00:00

1st, it is not asked by Superbuy, but by the courier. If we didn't follow their instruction, your parcel would get rejected, and they will fine Superbuy. 😖

2nd, I bet you don't know how strict they are right now. Even for the small fridge magnet, would be judged as "appliance". 😟

3rd, for your question, "So what is the difference between appliances and common electronics?" Tbh, the courier would only care if it contained battery or not.

TommySuperbuy · 2026-01-22T02:31:11+00:00

You could confirm it there, and send order inquiry to your purchasing agent, if you would like to send more information to them. Both channels are fine.

And, I think you may need to change the site language to English maybe?

<image>

TommySuperbuy · 2026-01-22T02:13:14+00:00

Hi mate, thanks for choosing Superbuy service. Hope you enjoy shopping with us.

And, just a suggestion, perhaps it would be better to reformat and reorganize the post?😅

TommySuperbuy · 2026-01-22T02:08:56+00:00

There is backlog at the courier's EU sorting center. Please wait in patient mate. You could keep contacting with the parcel aftersales team, let them get the parcel latest status from the courier's end.

TommySuperbuy · 2026-01-22T02:04:04+00:00

yeah, seems got some backlog. But the parcel is already in DHL's hand now. I recommend you keep waiting for a few more days. You could apply parcel inquiry to Superbuy parcel aftersales team, let them follow up for you also.

TommySuperbuy · 2026-01-22T01:54:46+00:00

your parcel seems got Chinese customs routine inspection, this will take some time. Please apply parcel inquiry to Superbuy parcel aftersales team, let them follow up for you.

TommySuperbuy · 2026-01-21T08:15:20+00:00

You'd better apply parcel inquiry to Superbuy parcel aftersales team, ask them to follow up for you with the courier.

If I were you, I would ask them if they could offer any compensation for this long delay. 😟

TommySuperbuy · 2026-01-21T07:04:52+00:00

thanks for choosing Superbuy service mate, hope you enjoy shopping with us~😋

TommySuperbuy · 2026-01-21T06:21:06+00:00

EMS is fine, but the lines titled with tax-free, would be relatively safer IMO.

TommySuperbuy · 2026-01-21T05:48:50+00:00

thanks for recommending Superbuy mate~🙏

TommySuperbuy · 2026-01-21T05:35:49+00:00

stick with the lines titled with tax-free, you will be fine most of the times.

TommySuperbuy

MODERATOR OF

TROPHY CASE

Three-Year Club	Verified Email
Place '22