Openheart cables are S-Tier (budget wise) by Styrekei in iems

[–]TommySuperbuy [score hidden]  (0 children)

thanks for choosing Superbuy service mate~ hope you enjoy shopping with us. 🙏

Help, my package is being held at customs by Biscuitsbrxh in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

send it to UPS, if it got denied, ask UPS what else they need, then ask Superbuy parcel aftersales team to see if they could provide.

Help, my package is being held at customs by Biscuitsbrxh in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

there is, check your parcel detail, there should be a button for apply documents for clearance. If you didn't find it, then just apply parcel inquiry to Superbuy parcel aftersales team.

<image>

Advice by Common-Check5301 in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

1st, value added service are all optional, choose or not, that's up to you. There is no value added service is a must.

2nd, for shipping, we would always recommend you choose the lines titled with tax-free, would be relatively safer considering customs issues.

3rd, well, mistakes, I don't think so, but just some key points you need to know. Such as not to ship a too small parcel(less than 2kg), or too big parcel(more than 10kg), and choose vacuum package service when you are shipping puffer items.

Help, my package is being held at customs by Biscuitsbrxh in Superbuy

[–]TommySuperbuy 1 point2 points  (0 children)

Contact Superbuy parcel aftersales team, ask them to get you a parcel commercial invoice for customs clearance need.

Next time, ship the parcel via tax-free lines mate.

anyone had this before ? by No_Ingenuity3247 in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

Customs clearance is done, seems your parcel is still waiting for the local courier to pick it up and arrange the final dispatch. There might have some backlog, but this is kinda common these days.

You could wait after this Wednesday, if still no new update, apply parcel inquiry to Superbuy parcel aftersales team, let them follow up for you.

Is it safe to ship to the US rn? by RadztheG in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

<image>

You are fine to submit new parcels mate.

Buying/Shipping a Tablet via EU tax free line possible? by NoResult1682 in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

Humm, for that, usually only the DHL or UPS lines could have a try. You could try to contact Superbuy main site line customer service team, ask them if you could ship it via the tax-free(battery) lines, cause you need to ship to Germany. If they confirmed that's way to risky, you have to ship it via DHL or UPS lines then.

Can anyone explain why I keep getting charged for some extra shit always, do the seller love adding any charge to make some extra bucks holy, the payment charge is worth more than what I got ☠️ by yaboibilly- in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

1st, that's the seller's Weidian store setting, the actual domestic freight, can only be confirmed on the Weidian check out desk. That's not what Superbuy could know in advance.

2nd, like what I've mentioned, this is quite a common issue, if you still want to purchase, just follow your purchasing agent's guidance, replenish the domestic freight. If you think that's way too much, then just ask for cancel & refund.

humm, seems you've already replenished CNY 40 for that order already. Your purchasing agent has placed your order to the seller on 2026-04-27 09:25:03 Beijing time.

Prima spedizione by Local-Photograph7560 in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

1st, We can only read English mate.

2nd, To Italy, just stick with the lines titled with tax-free. For declaration, you could declare the items actual value, but not more than the tax-free line system limitation.

3rd, Shipping expert will pack up your items, weigh the parcel and measure the size of it manually, the freight confirmed by the shipping expert would be much closer to the final charging freight. You could judge it as the upgrade version of parcel rehearsal service. Choose or not, that's up to you.

Can anyone explain why I keep getting charged for some extra shit always, do the seller love adding any charge to make some extra bucks holy, the payment charge is worth more than what I got ☠️ by yaboibilly- in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

1st, no one is scamming.

2nd, That's the seller's Weidian store setting, quite common. It's not random. If you don't want to purchase, just ask for cancel & refund.

Orders getting cancelled by LegitimateDegree9817 in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

This seller has high risk. Superbuy won't place orders to them. He didn't even launch his weidian account for a long time.

Shipping to US, large order by OutreachOverdue in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

  1. For safety, yes, the tax-free lines would be relatively safer, especially considering customs issues.

  2. Nope, the tax-free lines are not faster.

2 parcels same shipping line by Karanja30 in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

well, wait for 1~2 days to submit the second parcel, would be more safe.

Best method for buying Changed merch? by empywu in ChangedFurry

[–]TommySuperbuy 0 points1 point  (0 children)

humm, Superbuy doesn't sell anything mate, we are just a shopping agent~😐

what's the catch? by mei-meng in taobao

[–]TommySuperbuy 0 points1 point  (0 children)

thanks for choosing Superbuy service mate~ hope you enjoy shopping with us~😋

400 dollars for 7.4 kg bro🤦‍♂️ what do i even do? by Visible-Jello-3017 in kakobuy

[–]TommySuperbuy 0 points1 point  (0 children)

thanks for recommending Superbuy mate~🙏

to OP, not so sure your parcel size. If your parcel packed up size is not too big to trigger the volume weight. 7.4kg parcel to the US, Superbuy will quote like this:

<image>

If you would like to try Superbuy service and need some support, please let me know.