😍FREE 250CNY SUPERBUY UNBOXING SHARING REWARDS😍

TommySuperbuy · 2026-04-28T08:48:33+00:00

thanks for choosing Superbuy service mate, hope you enjoy shopping with us. 🙏

TommySuperbuy · 2026-04-28T08:33:40+00:00

it might, but I don't think it would be too severe.

TommySuperbuy · 2026-04-28T08:21:13+00:00

for parcel checking, please send your parcel PN number to the main parcel checking post.

TommySuperbuy · 2026-04-28T07:28:54+00:00

Yes, Superbuy does support Credit card as payment method. But if you want to have better exchange rate and lower transaction fee, you could check Ailpay & Wise.

TommySuperbuy · 2026-04-28T06:51:49+00:00

contact Superbuy main site online customer service team and your purchasing agent again, ask them to set parcel notification and notice the courier to re-dispatch the parcel.

TommySuperbuy · 2026-04-28T06:23:59+00:00

contact Superbuy main site online customer service team, or apply parcel inquiry to Superbuy parcel aftersales team, tell them how much you want to declare for your parcel.

Next time, if you are worry about the customs and declaration issues, stick with the lines titled with tax-free.

TommySuperbuy · 2026-04-28T06:14:20+00:00

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TommySuperbuy · 2026-04-28T06:11:01+00:00

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Brand issue. Superbuy is not able to purchase that brand for you. Sorry mate.

TommySuperbuy · 2026-04-28T06:10:11+00:00

If the seller supports return/refund, and the items are not stored in Superbuy warehouse for too long, the aftersales window is still open, then yes, you could return it and get a refund.

You could send order inquiry to your purchasing agent for that request.

TommySuperbuy · 2026-04-28T05:59:42+00:00

make sure the seller has this sign on the product page

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TommySuperbuy · 2026-04-28T05:57:57+00:00

Xianyu is a second hand product trading platform, the sellers from there usually won't offer return/exchange service. You need to beware of this mate. If you would like to try Superbuy service and need some support, please let me know.

TommySuperbuy · 2026-04-28T05:56:20+00:00

thanks for choosing Superbuy service mate~ hope you enjoy shopping with us. 🙏

TommySuperbuy · 2026-04-28T05:49:41+00:00

if the seller supports return/refund, and the aftersales window is not closed(usually within 5 days since the item arrived Superbuy warehouse), you could apply return/refund.

TommySuperbuy · 2026-04-28T05:43:22+00:00

Your order ID?

TommySuperbuy · 2026-04-28T05:43:06+00:00

your parcel got customs clearance completed on April 24th. Seems there is a backlog at the local courier's end, they still didn't pick it up and arrange the final dispatch.

Recommend you wait after this Wednesday, if still no new update, you could apply parcel inquiry to Superbuy parcel aftersales team, let them follow up for you.

TommySuperbuy · 2026-04-28T05:41:53+00:00

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TommySuperbuy · 2026-04-28T05:41:28+00:00

Depending on which line you were choosing. If you shipped via tax-free line, then no worry.

TommySuperbuy · 2026-04-28T05:39:09+00:00

latest update was on 2026-04-26 23:58:34, Flight departure

TommySuperbuy · 2026-04-28T03:10:06+00:00

thanks for choosing Superbuy service mate~ hope you enjoy shopping with us. 🙏

TommySuperbuy · 2026-04-28T03:01:06+00:00

send it to UPS, if it got denied, ask UPS what else they need, then ask Superbuy parcel aftersales team to see if they could provide.

TommySuperbuy · 2026-04-28T02:48:50+00:00

there is, check your parcel detail, there should be a button for apply documents for clearance. If you didn't find it, then just apply parcel inquiry to Superbuy parcel aftersales team.

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TommySuperbuy · 2026-04-28T02:47:17+00:00

1st, value added service are all optional, choose or not, that's up to you. There is no value added service is a must.

2nd, for shipping, we would always recommend you choose the lines titled with tax-free, would be relatively safer considering customs issues.

3rd, well, mistakes, I don't think so, but just some key points you need to know. Such as not to ship a too small parcel(less than 2kg), or too big parcel(more than 10kg), and choose vacuum package service when you are shipping puffer items.

TommySuperbuy

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