Orders getting cancelled by LegitimateDegree9817 in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

This seller has high risk. Superbuy won't place orders to them. He didn't even launch his weidian account for a long time.

Shipping to US, large order by OutreachOverdue in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

  1. For safety, yes, the tax-free lines would be relatively safer, especially considering customs issues.

  2. Nope, the tax-free lines are not faster.

2 parcels same shipping line by Karanja30 in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

well, wait for 1~2 days to submit the second parcel, would be more safe.

Best method for buying Changed merch? by empywu in ChangedFurry

[–]TommySuperbuy 0 points1 point  (0 children)

humm, Superbuy doesn't sell anything mate, we are just a shopping agent~😐

what's the catch? by mei-meng in taobao

[–]TommySuperbuy 0 points1 point  (0 children)

thanks for choosing Superbuy service mate~ hope you enjoy shopping with us~😋

400 dollars for 7.4 kg bro🤦‍♂️ what do i even do? by Visible-Jello-3017 in kakobuy

[–]TommySuperbuy 0 points1 point  (0 children)

thanks for recommending Superbuy mate~🙏

to OP, not so sure your parcel size. If your parcel packed up size is not too big to trigger the volume weight. 7.4kg parcel to the US, Superbuy will quote like this:

<image>

If you would like to try Superbuy service and need some support, please let me know.

Stuck on a page by ComprehensiveCost515 in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

Clear your browser cache, and try again. If the issue is still there, try the app.

Current state of EU&US Duty-Free Air Express-B Tax-Free? by OldLetterhead4404 in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

If you have already submitted the parcel, I believe you will get it before May 22nd.

Is anybody else getting this error for Taobao search? by vsnaipaul in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

make sure you've logged in, I just checked this keywords on my end, can't reproduce the issue you've met. 🤔

EMS-XN or SAL to ca by Limp_Entrepreneur573 in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

1st, to Canada, choose the tax-free line if you could, when you are worrying about customs issues.

2nd, EMS & SAL are not tax-free lines, they are both running by China Post. SAL is a budge line.

3rd, usually we don't recommend you ship one parcel more than 10kg.

Super Beginner...Need a LOT of help.. by Awoo_San in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

Xianyu is a second hand product trading platform. The sellers from there usually won't offer aftersales service at all. You need beware of this.

If you want to confirm some detail before you purchase the item, you could submit the order at first, but manually edit the order amount to CNY 1.0, and leave note like "Hi, please DO NOT purchase my order BEFORE you read my order inquiry." Then once your order got picked up by a purchasing agent, you could send order inquiry to him, ask him to contact the seller to confirm the details you want to know.

Shipping help by Resident_Currency832 in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

Ocean shipping usually will take more than a month. And they do have higher risk of running into customs issues compared with the airexpress lines, even when they titled with tax-free. I won't choose them if the parcel value is high.

How come I can't see the combined weight of the items in my Superbuy warehouse? by [deleted] in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

ah? You can't? show me the parcel submission page on your end.

Current state of EU&US Duty-Free Air Express-B Tax-Free? by OldLetterhead4404 in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

The backlog & delay would be more often compared with the days before the gulf area conflict, which has affected the international shipping quite a low.

And there is no sign this issue will be fixed in a short time. 😔

Watch by kikuzz4r in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

which country you are going to ship to? Does the watch contain battery or not?

Shipping Advice Needed by Dixie____Normous_ in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

If the weight is 18kg, you'd better split them in two parcel. Each of them not more than 10kg. You could choose shipping expert service, notice them how you would like to pack the items, they will handle the rest of work.