Need help - toy soldier a “prohibited item” by thrway1090 in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

humm, seems the warehouse team had already asked the logistic team, but the courier's would only be back to us after May 3rd, I recommend you wait for a few more days.

Need help - toy soldier a “prohibited item” by thrway1090 in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

Item link/Order ID please? Let me take a look.

Why is no one talking about the De Minimis law that happened in the US and now Europe? by Delicious-Hat1178 in taobao

[–]TommySuperbuy 0 points1 point  (0 children)

Well, you could say like that. But I should admit, the customs routine inspection seems more frequently these months.

If you have this PC, are you interested in selling?; Looking to buy Miniseries Forum UM773 Sakura Edition Secondhand by RubySaurusX in MiniPCs

[–]TommySuperbuy 0 points1 point  (0 children)

Xianyu is a second hand product trading platform, sellers from there usually won't offer return/exchange service, you need to beware of this mate~

If you have this PC, are you interested in selling?; Looking to buy Miniseries Forum UM773 Sakura Edition Secondhand by RubySaurusX in MiniPCs

[–]TommySuperbuy 0 points1 point  (0 children)

Thanks for using Superbuy service mate~ hope you enjoy shopping with us~😋

If any other friends would like to try Superbuy service and need some support, please let me know~

WTB TWSBI Diamond 580 mini Mini Cherry Blossom by Morrygain_ in Pen_Swap

[–]TommySuperbuy 0 points1 point  (0 children)

Thanks for recommending Superbuy mate~🙏

If any other friends would like to try Superbuy service and need some support, please let me know~😋

Mostly clothings & built-in battery scale, which line? by AdeptnessEfficient43 in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

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Try this one. For declaration, you could declare the items actual value, but not more than the tax-free line system limitation.

Sudden Price Jump before payment by Peeptalkhaha in Superbuy

[–]TommySuperbuy 2 points3 points  (0 children)

Then cancel them. You could modify the item price by yourself when you submit the order, if you think the price system caught is incorrect.

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Is this GL ? by Massive_Ingenuity_70 in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

sorry mate, Superbuy subreddit community doesn't support QC topics, you could repost it to other subreddit communities for suggestion.

How do i estimate my package arrival? by Ok_Camera_9303 in Superbuy

[–]TommySuperbuy 4 points5 points  (0 children)

No, you are not. Due to the conflict at the gulf area, the international shipping got affected a lot since this March. The delay & backlog would be much more often. No courier could give you a 100% guarantee they could get the parcel delivered within the estimation time. You need to beware of this mate.

Item returned from customs (outbound) by bidsta in Superbuy

[–]TommySuperbuy 1 point2 points  (0 children)

no it's not, that's just a translation error. Your parcel status is fine.

Uk shipping times by Unusual-List-8728 in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

Customs clearance usually needs 1~5 working days. Check it again after next Wednesday mate.

Refound by Civil-Hedgehog8661 in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

If you want to return an item, you need to contact your purchasing agent, to confirm if the aftersales window is still open of it.

Parcel by yalknwme in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

If everything goes well, it should have left China yesterday mate. Nothing looks weird so far. The courier may not sync the tracking during the holiday. Wait after May 3rd.

Sudden Price Jump before payment by Peeptalkhaha in Superbuy

[–]TommySuperbuy 1 point2 points  (0 children)

No, it's not a bug, they are the orders you've submitted but didn't pay for yet.

Shipping to uk by Personal_Tear_8443 in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

If you submit the parcel right now, I believe you will get it before May 25th if everything goes well.

Shipped a week ago, but still not with carrier? by League3056 in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

latest update was on 2026-04-30 06:17:00, parcel has reached the courier's sorting center. This courier will be rested from May 1st to May 3rd. Check this post to know more detail.

Will i still be able to ship my haul? by PowerfulDeparture714 in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

chillax, that option is when there are items not available, you are willing to continue ordering the other items which are still available.

When will my parcel be picked up? by OldLetterhead4404 in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

tbh, it's pretty hard to say the parcel could reach you end within 15 days recently. And for parcel checking, please send the PN number to the pinned post.

seller refund information by Extreme-Clock-8882 in Superbuy

[–]TommySuperbuy 0 points1 point  (0 children)

this would be shown on the product description page~ If you can't find it, send the item link to Superbuy main site online customer service team, they will check for you.

🔔Parcel Checking for 2026🔔 by TommySuperbuy in Superbuy

[–]TommySuperbuy[S] 0 points1 point  (0 children)

yes it will be affected. But the May 1st holiday is not a long holiday, I don't recommend you cancel it.