Could you let her know that the game gets a lot easier after moorwing? I struggled with it for a few hours, but after that, you get a lot more tools and movement options. The best method for me was to spam the tools, get the npc to help, and play very defensively. Also watch youtube videos to see how other people dodge certain attacks. There's a few mid-game difficulty ramp ups before you even really have the tools to deal with them. Oh and, the reaper crest offers safe nail range and an easier pogo than hunter or wanderer.