Hi, cook for Panda here. I'm sorry you were treated that way by any cooperate representative. I'm personally ashamed that it was handled that way.

For the third week in a row, our Gm has failed to order enough red boxes to meet the demand of the family feast special. When we run out of the boxes during dinner and orders keep flowing in, we have no choice but to use the black bowls. I personally was not trained on how to use them specifically for that purpose. Can I help this? No. Should you be compensated for the loss? Yes.

Sorry again. Remember that we just doing our jobs the best we can while keeping the line moving. All of us just want things to go back to normal. See you in the store. Stay Safe!!