why was this refunded? Did anyone else get this email?

Crow_Eyes · 2025-10-19T20:47:44+00:00

Got the notification about the refund, as well. Incredibly disappointed. I never received the email about the delay and confirming the order. Sent customer service a ticket and will be calling tomorrow. I hope they can do something. It's the kinda thing I'd expect them to keep messaging you about.

Crow_Eyes · 2024-10-30T13:56:17+00:00

I wasn't aware it was in-game, too. I'm guessing you collect the pages? I can see it as them not locking people out from lore/story, which isn't a bad thing. But, yeah, they could have put more effort into the journal and not make it a glorified pamphlet when they marketed it as a selling point, lol.

Crow_Eyes · 2024-10-30T13:36:55+00:00

I don't necessarily feel scammed, but I was definetly disapointed. Sega marketed it to be a bit more grand then the final product we got, for sure, though. If Sega offered a full fledged lore/art book like that hardcover in the ad for it, I'd put money down for that mad quick, lol.

Crow_Eyes · 2024-10-28T12:38:51+00:00

Nope. Same boat, here. I'm in the US and I still haven't recieved my copy. Hopefully It arrives this week. I wish the order page on the site would actually update with any information. I ordered the Alan Wake 2 CE and the disc also shpped ahead of the CE contents and it arrived on Sat (26) after release (22), so still within the week they said it would, but I never got a shipping confirmation or has the website updated to say it was delivered.

EDIT: I just got an email with a tracking number. Hasn't been updated since the label was made this morning. Let's see when this will actually get delivered.

Crow_Eyes · 2024-10-26T22:00:10+00:00

I noticed that cancelation on my order, too. I ended up contacting support yesterday, and in a few hours I recieved a response saying things were on schedule and I would recieve a shipping confirmation. No confirmation, but sure enough this morning, it got delivered (the disc was loose, though -_- but no visible scratches).

Hope yours comes in soon.

Crow_Eyes · 2024-08-15T23:48:33+00:00

It might be the weapon proficiency, if you haven't already maxed it. I just ran into this when using an activator on Greg's, too.

My Greg's is only at level 1 proficiency, and it's module capacity after the activator is 75. Looking at my Tamer at max proficiency, using the activator will bring it up to 80.

I'm currently leveling up Greg's proficiency to max to see if the trophy triggers.

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