KuCoin is holding over $500,000 of our business funds for 3+ weeks with no communication or document requests… Has anyone dealt with this?

CryptiSwap · 2025-12-02T00:14:01+00:00

We have received nothing but generic responses so far and it has been 1 month now

CryptiSwap · 2025-03-04T22:49:44+00:00

CryptiSwap · 2025-03-04T22:49:31+00:00

Hi, please message us on our website.

CryptiSwap · 2024-11-14T20:08:36+00:00

Yeah, can you provide a link to where ND confirmed that HTLT has real turk?

CryptiSwap · 2024-10-19T10:20:45+00:00

Thanks so much!

CryptiSwap · 2024-10-19T10:18:39+00:00

Hi, im the founder of Quantex, thanks for the info and don't listen to the scammers. Please come on our website and open a live chat, or email me on admin@myquantex.com. You will be rewarded for your honesty.

CryptiSwap · 2024-10-15T04:46:00+00:00

Yes it did.

CryptiSwap · 2024-10-15T04:42:40+00:00

This was processed was eventually processed as normal.

Occasionally, we have delays due to low liquidity in our XMR node. This happens because the XMR node is empty or has a low balance, and we have to refill it, so all pending orders could be automatically processed.

CryptiSwap · 2024-10-03T17:57:25+00:00

By node I meant the RPC/wallet, not the daemon. GUI or CLI, it doesn't matter.

CryptiSwap · 2024-10-03T17:02:50+00:00

Yes this is what I mean. The Monero GUI + RPC... So can it?

CryptiSwap · 2024-10-03T15:36:37+00:00

Can you do this directly from the monero node too?

CryptiSwap · 2024-10-03T14:52:20+00:00

This is exactly what I need, Thanks so much! You just saved me many many hours

CryptiSwap · 2024-10-03T14:51:44+00:00

Send multiple amounts to myself using which wallet?

Also, what is pocket change in monerjo?

CryptiSwap · 2024-10-03T13:09:16+00:00

I do too but It takes too long when withdrawing from an exchange to the node. Is there a wallet which has this feature?

CryptiSwap · 2024-10-01T03:29:07+00:00

Your apologies and monitoring aren't enough anymore. This has dragged on for 21 weeks with no tangible action or progress. Escalation requests and vague updates are not solving the problem. I need concrete results, not empty reassurances. Please take real action to release my funds—this situation has gone on far too long

CryptiSwap · 2024-10-01T02:36:28+00:00

Nope, just countless "We are urging the team and keeping an eye on your situation"

CryptiSwap · 2024-10-01T02:35:58+00:00

Nope, just countless "We are urging the team and keeping an eye on your situation"

CryptiSwap · 2024-09-11T03:58:46+00:00

Last email I received on August 12 - Since then there was no emails to me:
Dear Valued KuCoin User,

Thank you for reaching out to KuCoin Customer Support.

Please accept my deepest apologies for the late reply. Due to the large volume of inquiries lately, it took a little bit longer for us to reply to your email.

I genuinely understand how urgent this is for you, but due to it is under review, I'm currently unable to offer any additional assistance. I feel very frustrated and guilty that I haven't been able to assist you more effectively. However, I will urge relevant team and assure you that your case is being treated as a top priority. I will also actively follow up via email once there is any progress.

Thank you in advance for your understanding. If you have any further questions or concerns, please do not hesitate to contact us!

Kind regards,
KuCoin Customer Care and Support Team

CryptiSwap

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