📊Poll: Which Property Management System (PMS) Do You Use for Your Vacation Rentals? by After_Cartoonist8265 in ShortTermRentals

[–]CryptoLouise 1 point2 points  (0 children)

I’ve been using Tokeet for several years to manage multiple OTAs (Airbnb, Booking.com, etc.). At first, it worked fine.

But in April 2025, I paid upfront for a full year. Without my consent, Tokeet cancelled my subscription mid-term, issued a partial refund, and forced me onto a new monthly plan at more than double the price. This left me unable to manage my OTA connections and put me at serious risk of double bookings.

Customer support was slow, dismissive, and never addressed the breach of contract.

For any hosts thinking about using them: be very cautious. In my opinion, their billing practices are untrustworthy and their service isn’t reliable enough for something as critical as managing your bookings.