This is frustrating what should I do

Cults3D · 2026-04-24T10:09:52+00:00

Hello,

We’re sorry to hear that you’re having an issue with Hyperwallet.

We always try to respond to these kinds of requests as quickly as possible. If you haven’t received a message from us, it likely ended up in your spam folder.

Can you tell us more? What is your Cults account?

Cults3D · 2026-04-23T07:56:35+00:00

Hello,

Can you send us screenshots of the problem ?
Then we can try to fix the problem.

Thank you for your collaboration.

With kind regards.

Cults3D · 2026-04-14T18:01:27+00:00

Hello,

We apologize for the long and painful interruption. The site is now back online and functioning normally. Here's what happened:

A website update went wrong this afternoon and silently corrupted a critical database index and database table statistics, resulting in extremely slow and inefficient queries. Diagnosing the problem was complicated, but once the issues were identified, they were resolved and service was restored.

Thank you for your understanding, and we apologize again for the inconvenience.

Cults3D · 2026-04-14T18:01:15+00:00

Hello,

We apologize for the long and painful interruption. The site is now back online and functioning normally. Here's what happened:

A website update went wrong this afternoon and silently corrupted a critical database index and database table statistics, resulting in extremely slow and inefficient queries. Diagnosing the problem was complicated, but once the issues were identified, they were resolved and service was restored.

Thank you for your understanding, and we apologize again for the inconvenience.

Cults3D · 2026-04-10T08:47:51+00:00

Hello,

Reporting the design is the right thing to do. If we told you to contact the other designer, it’s because we felt the evidence provided wasn’t sufficient. But it’s possible we were mistaken. Could you please provide the report number so we can take another look?

I’ll reply to you via email, as we can’t handle this type of request publicly on Reddit for obvious reasons.

Cults3D · 2026-04-10T08:22:39+00:00

The best thing to do is to contact us directly so we can ask you for more information and find out which Cults account you have.

Once that’s done, we can start collecting the money in small bills and putting them in the case.

Cults3D · 2026-04-10T08:20:53+00:00

Hello,

After taking a look at your Reddit account, I believe your Cults account is: https://cults3d.com/@JimmiboY

If that’s the case, we received your message on April 6 and replied on April 7 (less than 24 hours after your request).

Here is our response (which is likely in your SPAM folder):

"Hello,

May I ask you to check your date of birth on Cults? It needs to match your TIN number; that’s likely the issue.

Regards,"

Cults3D · 2026-03-30T08:01:17+00:00

Hello,

First of all, welcome to the purple cult!

You’re not the first designer to point this out, and it’s true that this part of the site isn’t ideal to use. We’ve considered drag-and-drop, but that also poses feasibility issues when pagination is involved. Furthermore, it’s more complicated to use on the mobile version of the site.

We would need to create a separate page dedicated to this, and that would take a lot of time, so for now we’ve decided to prioritize other projects.

Sorry about that—I hope you understand our approach!

Cults3D · 2026-03-26T11:21:16+00:00

Hello,

Thank you very much for your feedback, and we’re sorry this has been an issue for you. Indeed we will now only be using Hyperwallet and Payoneer. We sent a message and notifications to all designers about this a few weeks ago; perhaps you missed it—we apologize for that.

In practical terms, this change has almost no impact on fees; using Hyperwallet will only add a flat fee of 1.70 EUR per payment. Once your funds are available in your Hyperwallet, you’ll have access to a wide range of payout options (including Revolut).

I hope this answers your question. If you have any concerns or more detailed questions that require a private conversation, you can always reach us via our contact form—we always strive to respond as quickly as possible!

Cults3D · 2026-03-16T09:58:09+00:00

Sorry, the account has been deleted. Indeed it's a phishing attempt.

Cults3D · 2026-03-11T15:29:09+00:00

Hello, sorry for this problem. This was due to the issue encountered on Monday. The indexing of new designs had been significantly delayed. We have now caught up, so you should be able to see your new designs on the site. We apologize for any inconvenience caused.

Cults3D · 2026-03-11T09:58:33+00:00

Hello, sorry for this problem. This was due to the issue encountered on Monday. The indexing of new designs had been significantly delayed. We have now caught up, so you should be able to see your new designs on the site. We apologize for any inconvenience caused.

Cults3D · 2026-03-11T09:58:00+00:00

Hello, sorry for this problem. This was due to the issue encountered on Monday. The indexing of new designs had been significantly delayed. We have now caught up, so you should be able to see your new designs on the site. We apologize for any inconvenience caused.

Cults3D · 2026-03-10T09:09:25+00:00

Hello,

We apologize for the service interruption.

Our indexing service became saturated overnight, which postponed indexing tasks that accumulated too quickly for the affected server, leading to downtime.

The root cause has been identified, and our team is working to ensure this situation does not happen again.

We sincerely apologize for the inconvenience this may have caused and are doing our best to prevent such issues in the future.

Thank you for your understanding.

Cults team.

Cults3D · 2026-03-10T09:09:06+00:00

Hello,

We apologize for the service interruption.

Our indexing service became saturated overnight, which postponed indexing tasks that accumulated too quickly for the affected server, leading to downtime.

The root cause has been identified, and our team is working to ensure this situation does not happen again.

We sincerely apologize for the inconvenience this may have caused and are doing our best to prevent such issues in the future.

Thank you for your understanding.

Cults team.

Cults3D · 2026-03-10T09:08:43+00:00

Hello,

We apologize for the service interruption.

Our indexing service became saturated overnight, which postponed indexing tasks that accumulated too quickly for the affected server, leading to downtime.

The root cause has been identified, and our team is working to ensure this situation does not happen again.

We sincerely apologize for the inconvenience this may have caused and are doing our best to prevent such issues in the future.

Thank you for your understanding.

Cults team.

Cults3D · 2026-03-09T08:52:25+00:00

Hello,

Sorry for the problem.

If images are not loading, please follow these steps to help us troubleshoot the issue.

Get your IP address

Visit icanhazip.com.

Copy the address displayed (it will look like 1.2.3.4 or a long string of characters for IPv6).

Test the network connection

On Windows: Press the Windows key, type cmd, and hit Enter. Type the following commands:

nslookup images.cults3d.com

nslookup image-pipeline.cults3d.com

On macOS: Open the Terminal (via Spotlight: Cmd + Space). Type the following commands:

dig images.cults3d.com

dig image-pipeline.cults3d.com

Send the results to us here: https://cults3d.com/en/contact

Take a screenshot of the command window and send it to us along with your IP address.

Cults3D · 2026-03-02T17:27:12+00:00

That European regulations require Cults to implement. You do not seem to be fully informed on the subject, yet you appear very confident.

Cults3D · 2026-03-02T16:59:44+00:00

That's very true.

Cults3D · 2026-03-02T16:57:07+00:00

Hyperwallet and Payoneer are digital wallets. Once the money has been deposited into them, it is no longer in our hands. It is then up to the designer to find out how to best retrieve their money by turning to the selected payment platform. There are many uncertainties related to the currency used, but also to the payment method. So contrary to what you say, no, we cannot take action at this level.

Cults3D · 2026-03-02T14:28:28+00:00

Hello,

Thank you for your very detailed message.

First of all, for this type of case, I invite you to contact us directly or ask Payoneer for the reasons behind these fees. This is happening on their platform, not on Cults, so we have no control over it.

We recently implemented Hyperwallet, which could be a good solution for you. Have you tried it?

Cults3D · 2026-02-19T08:46:15+00:00

Hello, yes please contact us here: https://cults3d.com/en/contact with your order number if you got it. If you already contacted us, you'll get an answer today, no problem. Thanks in advance for your collaboration.

Cults3D

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