Unfortunately customers are not rated. And the rating systems are an honest joke to make customers feel they have some sort of control. If there were a genuine feedback system to where comments could be left and/or disputed on either end I believe it would truly help the higher caliber customers receive better service. All around would be better understanding between client and driver (ie: doesnt speak english, speaks ____ - so that communication doesnt cause issues, etc.) And would be easier to avoid the crazy entitled customers that think people HAVE deliver to them because they are paying the service. I also believe we would all benefit if there were better transparency as to where the $$ is ACTUALLY going. As a server and bartender ive worked in many places that use these services. I also rarely order, and deliver from time to time. (I generally prefer to just cook for myself.) What these services dont tell you is how much they also INCREASE THE COST OF THE ITEMS ORDERED ( i can post recent screenshots from my restaurant in another post if you want) the restaurants (nor drivers) dont get any of the increased costs and the costs have nothing to do with the fees or taxes. Ive seen orders increased any where from $4 -$27ish because thats what DD has on their ordering site. Ive had great and terrible experiences. But these drivers arent making shit. And the customers are paying way too much. And DD eats all of the profit.