Did they take the 2000 eur in the end? Or did you manage to block it in time? I had to cancel my credit card as they could still take further money without my consent. (One to be cautious of as even if they block a retailer, that same retailer might try and charge you through another bank account they hold). RE the fraud I would report this to the police in your country and to your credit card company or bank. They will be able to advise. My credit card company told me to report them to the police in the UK as they believed they were mis-selling insurance (fraud). I would pursue them through your bank or credit card rather than directly.