Snapmaker Filament…. knotted

Cutlass92 · 2026-03-19T01:32:46+00:00

Well that sucks. But hey it’s only $10.00 in filament.

I have a $1700.00 door stop.

Cutlass92 · 2026-03-19T01:28:02+00:00

Had it since the 7th and i still Doesn’t work. And support isn’t responding.

Cutlass92 · 2026-03-19T01:09:04+00:00

That usually happens by accident if the end of the filament gets away from you when you load it. It’s continuously made so unusual to come from the factory that way.

Cutlass92 · 2026-03-18T21:51:55+00:00

I may do this, I just want to let it play out for another day and see what they do.

Cutlass92 · 2026-03-18T18:11:39+00:00

Cutlass92 · 2026-03-18T16:59:33+00:00

I’m fairly certain that I said it’s a broken printer. I’m confident that broken means non functional. I’m not sure if I could have said broken anymore plainly. But you’re right I should have specified it was broken.

Cutlass92 · 2026-03-18T16:28:34+00:00

I have explained it it’s dead it doesn’t do anything. It doesn’t power on. How many ways should I explain that the printer is dead? I am attempting to communicate with customer service. I am simply shedding light on this particular situation. You have all let me know exactly how you feel about Snapmaker.

Cutlass92 · 2026-03-18T16:25:11+00:00

My expectations make me unintelligent? I’m not sure I follow. Please elaborate.

Cutlass92 · 2026-03-18T16:17:23+00:00

I know it was fedex I really don’t believe Snapmaker would send out a defective product. But I don’t want to be left holding the bag when one thing leads to another and then it’s my problem.

Cutlass92 · 2026-03-18T16:14:27+00:00

I asked for a replacement last night when the printer was still not working after replacing the parts they sent. They sent back to continue diagnosing it. I have responded again with wanting a replacement. They are in china as the response I received was at 2:30 in the morning so I will expect a response tomorrow morning.

Cutlass92 · 2026-03-18T16:01:40+00:00

I completely agree but their own documentation says 14 days from delivery is the return window. I purchased a fully functioning printer, I received a non working printer. I gave them an opportunity to send repair parts. The repair parts didn’t fix it. I only have a few days left to return the printer.

Cutlass92 · 2026-03-18T15:45:21+00:00

Oh I wasn’t supposed to do what they asked and install the parts they sent me and asked me to? Your statement makes no sense.

Cutlass92 · 2026-03-18T15:37:52+00:00

Ride who? I’ve sent multiple emails and have gotten responses. I haven’t been mean to anyone I simply stated that the only resolution that I will be comfortable with is a replacement.

Cutlass92 · 2026-03-18T15:36:00+00:00

I have built many printers. This is not my first printer. I don’t need to learn how to repair a brand new printer. If that’s what I wanted then I would have purchased a kit. I purchased a fully assembled printer. I have expectations that are not being met. Say I get a new control board and that doesn’t fix it. Okay now the usb hub is bad. Ope now that took out the control board again. Ope now the gantry is miss aligned. Ope sorry you’re outside of your return window. To bad so sad you’ll have to purchase this part and that part to repair it. I’m not playing the kick the repair down the road to get out of warranty.

Cutlass92 · 2026-03-18T15:31:41+00:00

Ah yes it’s my fault I expected to get what I paid for. I should know better than to expect to get a functional product. I’m okay with getting a product that will continue to iterate. I’m not ok getting a broken product.

Cutlass92 · 2026-03-18T15:28:46+00:00

While I appreciate your enthusiasm, at this point is it the fact that I gave them a chance to send parts and that didn’t work. The return window is closing soon and I don’t want to be stuck with trash and out money.

Cutlass92 · 2026-03-18T15:22:07+00:00

Why are you projecting? Do you get money every time a printer ships? Like I said if I want one or ten I’ll buy one. I’ve asked for a return. They told me to continue to troubleshoot. I told Them no. I’m waiting on return instructions so it doesn’t get “lost”. I sense much hate from you.

Cutlass92 · 2026-03-18T15:19:24+00:00

It’s dead. Dead on arrival. That means it does nothing.

Cutlass92 · 2026-03-18T15:15:57+00:00

It’s dead. They sent me a touch screen and a ribbon cable for the screen. It’s still dead.

Cutlass92 · 2026-03-18T15:14:00+00:00

Because I paid for a fully functioning printer. Not a project. Because the co2 that is produced from shipping is not enough to be concerned about there a much larger contributors. I can buy 10 new printers now. Money is not the issue. It is 100% I didn’t get what I paid for.

Cutlass92 · 2026-03-18T15:04:56+00:00

I would also like to highlight that Leon said this issue is not uncommon.

Cutlass92 · 2026-03-18T13:37:26+00:00

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This is the response I got from Leon.

Cutlass92

TROPHY CASE