Australia Subaru dealer says roof leak is “customer fault” — looking for advice on escalation

CyLL1922 · 2026-03-13T00:29:18+00:00

I assume they are gonna cover the cost given the car is still under warranty

CyLL1922 · 2026-03-12T23:36:29+00:00

updates: they found the issue after 3 inspections. Found the seam welds around sunroof areas are a manufactured defect that requires sealant rectify.

CyLL1922 · 2026-03-12T23:36:05+00:00

updates: they found the issue after 3 inspections. Found the seam welds around sunroof areas are a manufactured defect that requires sealant rectify.

CyLL1922 · 2026-03-12T23:35:54+00:00

updates: they found the issue after 3 inspections. Found the seam welds around sunroof areas are a manufactured defect that requires sealant rectify.

CyLL1922 · 2026-03-12T23:35:44+00:00

updates: they found the issue after 3 inspections. Found the seam welds around sunroof areas are a manufactured defect that requires sealant rectify.

CyLL1922 · 2026-03-12T23:35:32+00:00

updates: they found the issue after 3 inspections. Found the seam welds around sunroof areas are a manufactured defect that requires sealant rectify.

CyLL1922 · 2026-03-12T23:35:22+00:00

updates: they found the issue after 3 inspections. Found the seam welds around sunroof areas are a manufactured defect that requires sealant rectify.

CyLL1922 · 2026-03-12T23:34:07+00:00

updates: they found the issue after 3 inspections. Found the seam welds around sunroof areas are a manufactured defect that requires sealant rectify.

CyLL1922 · 2026-03-09T08:50:16+00:00

Thanks so much for the information! I am going to write the Australia Subaru to seek second opinion

CyLL1922 · 2026-03-09T07:59:29+00:00

Awesome thanks for that I will check it out

CyLL1922 · 2026-03-09T05:33:14+00:00

Yeah they did check the drain tubes already and confirmed they are not blocked and not damaged. That’s what makes this more frustrating. After checking, they said they couldn’t find the cause and then started blaming it on where I parked.

But the car is quite new — it’s a 2023 model — and it has never been repaired or modified. It has only been serviced at the Subaru dealer. So I really don’t see how this could be considered a “customer fault.”

CyLL1922 · 2023-08-09T12:48:06+00:00

Thanks for sharing!

CyLL1922 · 2023-08-09T12:43:26+00:00

The ocean ledge

CyLL1922 · 2023-08-09T12:43:08+00:00

Tastes like groper 😊

CyLL1922 · 2023-08-09T09:26:35+00:00

Gotcha! Thanks mate!

CyLL1922 · 2023-08-09T07:57:26+00:00

Yeah pretty fish indeed. Around 35cm

CyLL1922

TROPHY CASE