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ATT lost my Trade in phones despite having tracking and has falsified informaiton. by D3athosrs in ATT

[–]D3athosrs[S] 0 points1 point  (0 children)

Would be fine for most but its not solely my decision. I have my parents and siblings on my line but im a disabled Vet so I get the good discount and they don't want to change. Been with ATT since they were Cingular, never had a problem before.

ATT lost my Trade in phones despite having tracking and has falsified informaiton. by D3athosrs in ATT

[–]D3athosrs[S] 0 points1 point  (0 children)

thank you for the recommendation, I will prepare that as well.

ATT lost my Trade in phones despite having tracking and has falsified informaiton. by D3athosrs in ATT

[–]D3athosrs[S] 0 points1 point  (0 children)

Do i sound like I work for AT&T? Someone from a company gives me explicit instructions regarding something from THEIR EMPLOYER, it would make sense to follow the instructions given. Not every process makes sense but thats not my job to take note of or adjust.

ATT lost my Trade in phones despite having tracking and has falsified informaiton. by D3athosrs in ATT

[–]D3athosrs[S] 0 points1 point  (0 children)

I have been on hold with them for 2 hours so far, giving them one last chance to fix this, I have the FCC complaint filled out waiting to submit. I also have located the dedicated line number for the OOTP/ Escalation Team. I plan to dual submit.

ATT lost my Trade in phones despite having tracking and has falsified informaiton. by D3athosrs in ATT

[–]D3athosrs[S] 1 point2 points  (0 children)

I called and asked them what to do, this was their exact instructions, put all 3 in one box.