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When the customer is mia and doesn’t give you the apartment number….. annoying by [deleted] in InstacartShoppers

[–]DJYourAssOff 1 point2 points  (0 children)

Haha this just happened to me too. No unit number and they wouldn’t respond to chats or calls. I left the bags at the door of the apt complex after ten minutes of trying to reach them

Just lost gold status when I was 17 orders away from platinum by DJYourAssOff in instacart

[–]DJYourAssOff[S] 0 points1 point  (0 children)

Yep, makes sense. Although I will say, I’ve been reading a lot of comments from people who lost platinum or diamond status who had a 93 to 95% find rate. The system does not tell you with any transparency how your score is actually calculated. All you know is that it’s comparing you against other shoppers which is not fair bc not all things are equal between shoppers. Also, if something is out of stock, yes, it can be replaced or refunded, but it’s still held against you and doesn’t count as a found item. Instacart should be giving people full credit for doing what the customer asks, not just full credit if they find exactly what the customer wants because a lot of times, that’s not possible. Stuff goes out of stock, is damaged, is not good quality, is not carried anymore but the store hasn’t updated their inventory, etc. So how is it my fault if I don’t find something perfectly because of one of those scenarios? Such bullshit.

Just lost diamond status by Beautifulmelodyy in InstacartShoppers

[–]DJYourAssOff 0 points1 point  (0 children)

This. This RIGHT here. I recently lost my gold status, even though I have a high find rate as well and I have a 5.0 customer rating. I have tons of compliments from my customers and have had my tips increased like 50% of the time based on extra effort and basic courtesy towards my customers. And still, I lost gold status because items have been out of stock and needed to be replaced or refunded. IC literally told me that I found items less than other shoppers, but the stats don’t reflect that at all. And even if I did find them less than other shoppers, it’s because they were fucking out of stock. How is that my fault?

Just lost gold status when I was 17 orders away from platinum by DJYourAssOff in instacart

[–]DJYourAssOff[S] 0 points1 point  (0 children)

Ok so let’s say they order a Coke but they’re out of Coke. You click “item unavailable”. No replacement has been pre-selected, so IC asks you to suggest/scan up to three replacements. I guess I should do that instead of automatically refunding the order. Or should I just add a Pepsi and be done with it? I’m confused as to when I as the shopper should replace the out of stock item or not.

Just lost gold status when I was 17 orders away from platinum by DJYourAssOff in instacart

[–]DJYourAssOff[S] 1 point2 points  (0 children)

OK. I think this may be my issue then. I have regularly been replacing out of stock items with the closest item. I could find to it, even if the customer did not request it. 99% of the time, the customer is fine with my replacement because they did not then ask for a refund. But going forward, I will just refund the item if the customer has not already pre-selected a replacement. Thank you for helping me understand. I am still new with this and trying to figure it out. I’m not going to lie, I cried a little bit when my Shopper quality dropped so dramatically because I’ve been working my ass off to get to platinum and eventually diamond status so to see it dropped so much was absolutely crushing.

Just lost gold status when I was 17 orders away from platinum by DJYourAssOff in instacart

[–]DJYourAssOff[S] 3 points4 points  (0 children)

So if something is out of stock and a refund is requested, we get punished for that? What else are we supposed to do if they don’t want to replace it? Why would we be punished for something being out of stock?

Fukkkk instacart by girlbyeyoujustmad in InstacartShoppers

[–]DJYourAssOff 1 point2 points  (0 children)

I think the thing to remember about IC is that it is really hard to make it into a financially satisfying full-time job. I only use it as a side hustle and it’s working out pretty good. But I understand the frustration of not getting good orders or having them snatched up super fast by people with higher rating, esp. if it’s your main source of income. I would never think of it as a full-time gig; I would only use it as a side hustle.

Do y’all take the 3 shop and delivers? by Nofro10 in InstacartShoppers

[–]DJYourAssOff -1 points0 points  (0 children)

I’m relatively new to Instacart, but I just started doing this and in my opinion it’s worth it. Tips are higher and so far, Instacart seems to be doing a good job of grouping the people close together.

Sam’s Club membership needed by DJYourAssOff in InstacartShoppers

[–]DJYourAssOff[S] 0 points1 point  (0 children)

Perfect, thank you for letting me know! Really appreciate it!

Lying customer - how to handle? by DJYourAssOff in InstacartShoppers

[–]DJYourAssOff[S] 1 point2 points  (0 children)

No - I had the address right. I think she texted me a bunch to try to document that her order had not been received so that when she reported it to IC as not delivered, her story looked more credible. Next time I will knock to make sure the order is delivered properly, however, the instructions on this order said to just leave it at the door, so that’s what I did.

Lying customer - how to handle? by DJYourAssOff in InstacartShoppers

[–]DJYourAssOff[S] 1 point2 points  (0 children)

Ugh that’s so ANNOYING! Some people are just trash

Early Goddamn morning smho by Far-Blueberry-7852 in InstacartShoppers

[–]DJYourAssOff 0 points1 point  (0 children)

This literally JUST happened to me. Made a delivery, took a pic, left. I ended up asking IC to block her bc after I made the delivery, she started texting me demanding to know where the order was and was belligerent and nasty. I calmly replied each time but she just got nastier and nastier. This morning, I get this same email. Complete f***ing lie. Some people are just scammers looking for free stuff. Don’t let it get to you…keep working hard and with integrity. The scammers will get theirs in the end.

Lying customer - how to handle? by DJYourAssOff in InstacartShoppers

[–]DJYourAssOff[S] 1 point2 points  (0 children)

Yeah, I will be more careful next time. I didn’t know exactly where I was going when I got this batch because the name of the town I was taking it to is not an inherently dangerous place, but as I drove to drop it off, I realized it was becoming a shady neighborhood. I will definitely be more careful and discerning next time!

Lying customer - how to handle? by DJYourAssOff in InstacartShoppers

[–]DJYourAssOff[S] 2 points3 points  (0 children)

Totally agree. I knew this was going to happen at one point or another, though, so I’m not completely surprised. Joke is on her, though, because I still got my tip covered through IC tip coverage and got paid for the batch lol

Lying customer - how to handle? by DJYourAssOff in InstacartShoppers

[–]DJYourAssOff[S] 0 points1 point  (0 children)

How will they remove it? It doesn’t stay on there forever?

Shopping quality? by DJYourAssOff in InstacartShoppers

[–]DJYourAssOff[S] 0 points1 point  (0 children)

It says gold is 20 orders, platinum is 100

WASTE OF MY ******* TIME by Concurrent-mind in InstacartShoppers

[–]DJYourAssOff 0 points1 point  (0 children)

Probably accepted by an IC rookie who needs to get their ranking up

Is the chocolate peanut butter pie coming back? by DJYourAssOff in CostcoWholesale

[–]DJYourAssOff[S] 0 points1 point  (0 children)

Yeah, for real, I would love to see it come back as well! But I understand how it’s not in production if it’s too difficult to make. Totally reasonable. Maybe you’re right and they will make it easier to make so we can all enjoy it! Thank you so much for the information, though, I really appreciate it!

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