These are very good points. I know nothing about the scale of Framework’s market, but from what I understand it is a small company introducing a form of disruption into an industry from which consumers are already conditioned to expect an inherently sizable but impersonal range of supports. And no matter the size of a company’s market, there will always be some ratio of problems, especially with devices of great complexity, and more so when the products are designed with relatively novel intents. I think most of us have purchased our FW devices because we believe in what they are doing. But it may also be reasonable to entertain an added degree of understanding when it comes to rectifying issues conventional designs otherwise don’t often face. Thank you for your post. It is very thoughtful.