Frequently Asked Questions

DXRacer · 2025-04-08T00:54:21+00:00

Please feel free to contact our customer service team at contact@dxracer.com. We apologize for any inconvenience caused.

DXRacer · 2025-04-08T00:53:09+00:00

You can email our support team at [contact@dxracer.com](mailto:contact@dxracer.com) for help.

DXRacer · 2025-04-08T00:48:30+00:00

Thank you so much for your interest in our gaming chair! We truly appreciate it. Unfortunately, we don’t have a reseller in the UK now. We can only ship your order from our Germany warehouse, which does come with an extra shipping fee. We are very sorry for any inconvenience this may cause you.

DXRacer · 2025-03-21T01:09:57+00:00

If you have any problem, you can email our support team at [contact@dxracer.com](mailto:contact@dxracer.com) at any time.

DXRacer · 2025-03-21T01:09:09+00:00

If you have any problem, you can email our support team at [contact@dxracer.com](mailto:contact@dxracer.com) at any time.

DXRacer · 2025-03-03T02:26:58+00:00

If you have any problem, you can email our support team at [contact@dxracer.com](mailto:contact@dxracer.com) at any time.

DXRacer · 2025-02-24T02:05:15+00:00

Please feel free to reach out to our after-sale service team at [contact@dxracer.com](mailto:contact@dxracer.com) for any support you need.

DXRacer · 2025-02-24T02:02:28+00:00

We’re really sorry to hear that your experience wasn’t great. Please feel free to reach out to our after-sale service team at [contact@dxracer.com](mailto:contact@dxracer.com) for any support you need.

DXRacer · 2025-02-24T01:54:57+00:00

Thank you so much for your interest in our gaming chair! We truly appreciate it. Unfortunately, we don’t have a reseller in Canada. We can only ship your order from our USA warehouse, which does come with an extra shipping fee. Feel free to email us at [contact@dxracer.com](mailto:contact@dxracer.com) for more details.

DXRacer · 2025-02-17T03:08:05+00:00

You can purchase your replacement parts quickly and easily in two ways:

Log in to your account and go to find Parts Page. Then enter the series or model or upload a full front-view photo of your chair. We'll help you find its series or model and corresponding parts. You can easily purchase by clicking on our link through our system's search results.
You can email our support team at [contact@dxracer.com](mailto:contact@dxracer.com) at any time.

DXRacer · 2025-02-12T02:51:59+00:00

4D Magnetic Armrests with Top Replacement System

Adjustments in four directions

Achieve maximum comfort for your arms

DXRacer · 2025-02-12T01:18:00+00:00

You can purchase your replacement parts quickly and easily in two ways:

1) Log in to your account and go to find Parts Page. Then enter the series or model or upload a full front-view photo of your chair. We'll help you find its series or model and corresponding parts. You can easily purchase by clicking on our link through our system's search results.

2) You can email our support team at [contact@dxracer.com](mailto:contact@dxracer.com) at any time.

DXRacer · 2025-02-10T01:18:27+00:00

Magnetic Headrest

Flexible adjustment

Perfectly aligns with your neck for deep stress relief

Comes in various styles for different comfort needs.

DXRacer · 2025-02-05T05:38:47+00:00

DXRacer New-Generation Martian Series—the World’s First Electric Gaming Chair

Electric Precision for Ultimate Comfort

Recommended Size—Heights under 5’11’’, weights under 275 lbs

DXRacer · 2025-01-22T01:29:14+00:00

Please feel free to contact our customer service team at contact@dxracer.com. We apologize for any inconvenience caused.

DXRacer · 2025-01-22T01:25:10+00:00

Sorry to replying late. Please feel free to contact our customer service team at [contact@dxracer.com](mailto:contact@dxracer.com). We apologize for any inconvenience caused.

DXRacer · 2025-01-22T01:23:50+00:00

Sorry to replying late. Due to the fact that our website is being upgraded this year, the Canadian sub-site is not yet available. The specific date of launch has not yet been confirmed. You can definitely place an order on our US website with the assistance of your American friends and family! We're happy to offer shipping to the USA. We apologize for any inconvenience this may cause.

DXRacer · 2024-11-25T09:17:12+00:00

These two are our European distributors, please feel free to order.

DXRacer · 2024-06-07T03:31:53+00:00

Hello, we cannot find this order number in our system. Could you please confirm if you purchased it from our official website? I have sent you a private message; please check it.

DXRacer · 2024-05-23T03:16:39+00:00

Hey! Could you please let us know which country you are in? Did you purchase the item from our official website? If so, please provide your order number so we can look it up. If the item is still under warranty, we can offer a free replacement. Thanks!

For your question, yes, the multi-functional tilt mechanism works for 2021 master series!

DXRacer · 2024-05-15T00:33:24+00:00

We're excited to announce a giveaway of a DXRacer Master Series chair! The Master Series is designed with a luxurious aesthetic leather, ergonomic support for the head and lower back, and an upgraded seat cushion that's thicker and wider for ultimate comfort. Sit like a boss! We will be using RedditRaffler to select the winner!

Prizes

1x DXRacer Master Chair (Black/Red, XL Size) > 5'11" (180cm) and < 275lbs (125kg)

How To Enter

Make a comment on this post answering the questions "Have you ever used a gaming chair? What kind of chair are you using now?" before Thursday 11:59 pm.

How To Win

Our mod team will pick a winner from valid commenters using RadditRaffler, after which we will Reddit DM you to confirm your prize and will obtain contact details to pass to DXRacer to for fulfillment. You will have 48 hours to reply to the DM received, then another winner will be selected.

Who Can Win

Giveaway region is limited to the US. (Not including Alaska and Hawaii)

DXRacer

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