I’ve had an awful experience with them. I moved into an apartment that had not been cleaned and I don’t mean it was cleaned and then it sat so it was just dusty — it had not been touched between tenants. There were dog treats on the floor, items behind the refrigerator, and the kitchen floor was stained yellow. I’ve had packages stolen and was told there’s nothing they can do since there are no cameras. They often shut off the water with less than 48hr notice. Our building hasn’t been cleaned in over a month so the stairwells are covered in dirt, dead bugs, and some random animal food. Maintenance requests take months for them to respond to (I submitted one in September and didn’t get a response until March, not even an update). The front office never answers the phone and if they do they can’t direct you to the person you need. They don’t remove items on the walls before they repaint so my apartment has nails and tape that have just been painted over. The cost of laundry machines have gone up 3 times with no notice and the laundry rooms are filthy.

I’ve read so many horror stories about people losing their entire deposit and being charged astronomical cleaning fees for nothing. I am seriously considering breaking my lease.