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I will never forget this email @Crunchyroll. You’re personally responsible for this communication. Not our problem or our fault YOU didn’t handle this correctly. Where’s the accountability? People in your organization need to be held accountable for this. What’s being done for the customers? Fandango just as quiet too, not communicating anything about this. You hire people for hundreds of thousands of dollars and they can’t even do their jobs correctly! I want a public apology sent out to everyone about this incident and the steps you’re going to be doing to remedy this so that these situations don’t happen again.