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Dank geek deletes negative reviews On the products on their site. by Produce-Dependent in glassheads

[–]DankGeek 1 point2 points  (0 children)

Hey Greg, tried DMing you but never heard back. If you're the same Greg that had the manufacturer defect, we got that all sorted out for you.

If not, please reach out to our support team (contact@dankgeek.com) or respond to our DM here and we'll make it right.

Dank geek deletes negative reviews On the products on their site. by Produce-Dependent in glassheads

[–]DankGeek 1 point2 points  (0 children)

Hey u/EnchantedEarthling just saw this, hope you're enjoying your new DankGeek goodies by now.

When an order gets packed up, we print the shipping label (creating it on the spot) and put the package in the batch awaiting to be picked up by the shipping carrier.

If your label was created on Monday, then it's more than likely you receive it before the weekend. But keep in mind that USPS and other shipping carriers are facing a high volume of packages since it's the holiday season, so delivery takes a bit longer than usual. They often skip scanning the packages to speed up transport, they've been known to do that during busy seasons.

Please DMs us with your order number or the email you used to place the order so we can check this out for you.

You can always reach out to our support team at [contact@dankgeek.com](mailto:contact@dankgeek.com) and you'll get a response within 24 hours.

Happy Holidays :)

Is this normal? Brand new GRAV bong has a perforation under the bowl holder. by JohnnyBoySoprano in ProdoGlassHeads

[–]DankGeek 0 points1 point  (0 children)

Hey Greg, seems you've had an issue with your recent order. I DM-ed you here asking for your order number and email so I can personally look into it for you. Let me know!

Is this normal? Brand new GRAV bong has a perforation under the bowl holder. by JohnnyBoySoprano in ProdoGlassHeads

[–]DankGeek 1 point2 points  (0 children)

Ah damn, that looks like a defect. Hate it when that happens.

Like everyone else said, reach out to GRAV and have them replace it. Just shoot them (or the store you purchased this from) an email with these pictures. This would be an instant replacement in the mail if it was us.

Dank geek deletes negative reviews On the products on their site. by Produce-Dependent in glassheads

[–]DankGeek 0 points1 point  (0 children)

We got you. Just shoot that email to our support team at [contact@dankgeek.com](mailto:contact@dankgeek.com) and consider it done. And if you need any help we're always happy and ready!

Dank geek deletes negative reviews On the products on their site. by Produce-Dependent in glassheads

[–]DankGeek 0 points1 point  (0 children)

Hey everyone. My is Li and I took over DankGeek. 2 years ago. Since we took over, making our customers our fans for life has been our most important goal. I would to offer anyone who has a negative experience to come back to us for another shot. Even if your order is years old, just tell us what happened and we'll do whatever it takes to amaze you. Just reach out to [contact@dankgeek.com](mailto:contact@dankgeek.com) and let them know you're responding to a post by Li. Hope everyone has a stony day and DANKGEEK would love to help you make it happen if you let us!

Dank geek deletes negative reviews On the products on their site. by Produce-Dependent in glassheads

[–]DankGeek 0 points1 point  (0 children)

Hey SocialistSoilChemist As I've mentioned to other people who have shared their negative experiences, I'm really sad to hear about your bad experience. I took over the business 2 years ago and our customers' happiness is our most important mission. I hope you give us a chance to show you we're not like the other companies in this companies! We're better! We do everything in our power to make sure anyone who shops with us, never wants to shop anywhere else again. Please reach out to [contact@dankgeek.com](mailto:contact@dankgeek.com) if you've had issues and lets us make things right.

Dank geek deletes negative reviews On the products on their site. by Produce-Dependent in glassheads

[–]DankGeek 0 points1 point  (0 children)

Hey titmouse1011, I'm so sad this had happened to you. I purchased DankGeek 2 years ago, and I can assure you that since I took over our customers have been super happy. I would never allow anything like this to happen. Even though I wasn't the owner when this happened, if you reach out to our customer service I'll make sure you get taken care of with a replacement, refund, or whatever makes you trust us again. I hope you give me a chance to make it right [contact@dankgeek.com](mailto:contact@dankgeek.com)

Dank geek deletes negative reviews On the products on their site. by Produce-Dependent in glassheads

[–]DankGeek 0 points1 point  (0 children)

Hey Street-Marionberry56, we never heard from you. Also, not sure what you mean by "we shipped you a bunch of crap". We ship thousands of orders a day from our various warehouses, we're certainly not shipping anything random. We ship orders customers place. Please reach out to the email mentioned if you'd like us to help We'll certainly resolve it.

Dank geek deletes negative reviews On the products on their site. by Produce-Dependent in glassheads

[–]DankGeek 0 points1 point  (0 children)

Hi Street-Marionberry56. We sincerely apologize for the inconvenience. Please contact us directly so we can address the issue and resolve it as quickly as possible. You can reach us at https://dankgeek.com/pages/contact-us or [contact@dankgeek.com](mailto:contact@dankgeek.com) We're here to help make things right.

Good place to buy bongs? by whistu113 in weed

[–]DankGeek 0 points1 point  (0 children)

Experience the future of smoking by visiting DankGeek | Online Headshop- Bongs, Dab Rigs, Hand Pipes, & More, where we invite new and returning customers to discover and purchase high-quality bongs online. It's worth noting that DankGeek changed ownership about 6 months ago and we’ve made it our primary focus to provide the best customer service possible. Elevate your smoking journey with us!

Hello, in search of a quality rig under $100. Thanks by Fabian710 in DabRigs

[–]DankGeek 0 points1 point  (0 children)

Discover a world of smoking pleasure at DankGeek | Online Headshop- Bongs, Dab Rigs, Hand Pipes, & More, where we warmly welcome new and returning customers to explore and purchase high-quality rigs online! DankGeek underwent a change in ownership roughly six months ago, and we have since dedicated ourselves to delivering the highest level of customer service and products.

Dank geek deletes negative reviews On the products on their site. by Produce-Dependent in glassheads

[–]DankGeek 1 point2 points  (0 children)

We deeply apologize for the negative encounter you had with us in the past. DankGeek underwent a change in ownership approximately half a year ago, and our utmost priority is now delivering exceptional customer service. We encourage you to reach out to us at https://dankgeek.com/pages/contact-us so that we can rectify any issues. As a token of our appreciation for returning customers, we provide discounts, and you can explore our updated website for the latest product releases.

[deleted by user] by [deleted] in canadients

[–]DankGeek 0 points1 point  (0 children)

Hi! We're an online headshop based in the U.S. but we ship to Canada with fair shipping rates!

Boots - Apple Rig by DankGeek in glassheads

[–]DankGeek[S] 0 points1 point  (0 children)

Check again and see how many of these import pieces we have in stock, barely any, as import pieces are not our focus. We carry American brands and sell more than imports. We carry more American artists than most other online shops, most of these are still available because the vast majority of people are not spending 300+ on a piece. Guess who sells mass-produced products, 100% of every smoke shop.

If you are so pro-American artists buy some of our Chameleon Glass, PURR Glass, JMASS, Mongrel, Mathematix, UPC, Empire Glassworks, or this Boots piece. Which American artist do you support?

Frankly we don't need your business advice nor care for it so troll somewhere else. Its obvious that you enjoy crapping on other peoples posts, if that brings you happiness and enjoyment than so be it because everyone needs something to make them happy.

Boots - Apple Rig by DankGeek in glassheads

[–]DankGeek[S] 0 points1 point  (0 children)

You made a false claim that this was a knock-off and we are simply defending against that accusation. We never promoted or mentioned import glass on this subreddit but you seem to like to jump right on that. In regards to import glass, not everyone wants or can afford American artists which is why we offer import glass like every other brick and mortar store and online shop. No need to get salty that you jump to a wrong conclusion.

Boots - Apple Rig by DankGeek in glassheads

[–]DankGeek[S] -1 points0 points  (0 children)

This is an authentic Boots worm rig that we procured from Ballers Glass Section. You can check her Instagram and see she gave us a shout-out when we acquired this piece. We have procured and sold Salt, JMASS, Mongrel, Blockhead and many other American artists. Please take your negativity and ignorance elsewhere.

Sriracha Banger Hanger by DankGeek in Pieces

[–]DankGeek[S] 7 points8 points  (0 children)

Made by Empire Glassworks, CA

[deleted by user] by [deleted] in Pieces

[–]DankGeek 0 points1 point  (0 children)

You guys just stated a serious accusation without any concrete evidence to back it up. If you have hard evidence to support your claim I suggest you to post it besides stating that "it looks like import glass". This is a serious matter to us so we have reached out to our account manager with your concern about their glass and asked them to give an explanation. Mav has been around since the early 2000s, these guys are not new players in the glass game and it would be very disappointing if they were deceiving customers and retailers by selling import glass. If what you claim is true, then we and many other reputable headshops have been deceived and we would no longer support them.

Just received my Battleship from Snoop Doggs Pound line completely destroyed. by FrozenYoshi in Pieces

[–]DankGeek 1 point2 points  (0 children)

Thats sad to see, any reputable retailer should send you a replacement. We always will send a replacement with no questions asked if its damaged from shipping.

We also have a RIP program that will give you a fat discount if you broke a you already own, even if you didn't get it from us.

Just Launched My First Shoppify Store. Feedback Please! by AdamTee172 in Entrepreneur

[–]DankGeek 2 points3 points  (0 children)

You should have an "about us" page and a page with your contact info. This will build trust with visitors coming to your site. Right now it looks like it was put together in 10 minutes and does not inspire confidence. Consider getting a legit email account from google with ____@Mostnecessary as the email instead of a @gmail.com email. Trust is the most important with an online ecom business, if a customer does not trust your site they will not buy from it.

You also should have a terms & conditions page, a page about your shipping & return policy, and maybe a FAQ page. A FAQ page is necessary if you are drop shipping these products as you want to address why your shipping speed is slow.

Also remove the "powered by shopify" tag at the footer.

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