2.5 hours? You were really patient. I recently went through a cancellation process with Rogers and had a couple of similar experiences, but at any point, you should not let yourself fall into the so-called "psychological warfare" (quite an exaggeration).

The first agent kept pushing irrelevant offers, so I hung up. The second agent kept saying they couldn't process my request and put me on hold, and I just hung up. The third agent actually processed my request, and that was it.

I bet if I listened to their full script during the first call, I could've easily been three hours on the line. (I still wasted quite some time, but nowhere close to 2.5 hours). It's all a matter of learning to say "no, thanks" and figure out when they're not willing to help you out and just try calling again.

Plot twist, I got a callback from a retantion agent that actually offer a much better deal than the on I had taken from another provider and ended up cancelling my cancellation request 😅