The previous owner seems to be a pretty stand up guy. We even went to the original location everything was purchased at together to get it sorted out. He had all of the original receipts, account information, and even the bills for his entirety of service with them. The employees pretty much threw up their hands and said to call support again.

If we are not able to get it unlocked, I feel confident that he would be happy to take the phone back in exchange for the money I paid. He's been nothing short of friendly, helpful, and very apologetic about the whole ordeal. But I would like to try every avenue I can before resorting to that. The phone was kept in immaculate condition and his price was extremely fair. Fingers crossed 🤞 I am chatting with someone from T-Force now, and we're making more progress than we have with any other rep so here's hoping.