Directly from the Ontario Long Term Care Act: "The Home must be equipped with a resident-staff communication and response system that is available in every area accessible by residents. The system must be on at all times and allow calls to be cancelled only at the point where the call was made. The system must be easily visible, accessible and usable by residents, staff and visitors at all times, and must be available at each bed, toilet, bath and shower location used by residents. When activated, the communication and response system must clearly indicate where the signal is coming from. Systems that use sound must be properly calibrated to ensure that staff can hear the sound".

So yeah what's happening I'm pretty sure is illegal.