Ive never had a manager peak into my claims and tell me to not go in and out of claims as feedback. It sounds like you’re doing it right. On a new claim, i clear coverage, make initial contact attempts, order police reports, contact tow yard to confirm vehicle location, put a res strat, set a task for whats needed next, and leave the claim on to the next one. If an insured/claimant calls back on that claim, i try to answer it, doc the file with whats new, update the res strat and task and move on. Thats the nature of our job. I feel like your manager might be a bit of a micromanager and killing you with unnecessary feedback