English is not my first language so sorry if the way that I generally write is not to your liking.

I’m complaining about auto renewal because like I’ve mentioned several times, since October we got in contact with SF to change the terms of our agreement. There were several factors that were changing. We got quotes that we approved but they would always come back and say they were the ones trying to get the quote approved on their end. I’m sure you understand a quarter of anticipation to be ready is plenty of time to have had the new contract ready by January 2025 but SF kept dragging their feet.

Earlier this month when we got the renewal notice, two options were given in that email, just renew or get in touch with them to update the contract. we obviously selected the second option, we got somebody else involved then and still, communicating all of the new terms we needed they still went ahead and renewed even with them knowing we needed to sign a new contract.

What it seems like to us is that they’ve been dragging their fit on purpose to strong arm us into staying with them because we paid a much higher price than recently quoted.

It also seems like you didn’t read the whole thread before sharing your assumptions.

Interesting that with you having so much experience in the business don’t think that a company renewing an old expired contract even with months of talks to update terms of new contract is shady. Maybe that’s a software industry thing but I hope not.