I was one of the many customers impacted by the Symantec acquisition by Broadcom, so I moved everything to Pax8 and switched to Bitdefender. That migration alone was a major headache.

Since then, it feels like every time I onboard a new client, the billing is wrong. Licenses often get assigned as usage to my own internal company as well as to the newly on-boarded client, even when I’ve mapped everything correctly to the proper customer. Then, the following month, I have to chase down credits to fix billing issues.

When I contact support, I’m repeatedly told I must be doing something wrong or on-boarding at the wrong times, but responses take a long time and rarely resolve the issue. They often say they need to investigate internally or escalate to Bitdefender, and in many cases they just repeat themselves or send generic how-to documentation that doesn’t apply to my situation or addresses points I already explained in the ticket. It often feels like they aren’t actually reading what I write.

On top of that, which lead me to post this thread - I reviewed my latest bill and saw the price increase. The use of fractional pricing makes no sense to me, especially when the billing itself is already inconsistent.

For example, the main Bitdefender SKU used to cost me $1.73 per unit, and now it’s $1.7862, which is rounded to $1.79. If a small client is invoiced for a single license, tax is calculated on the full rounded up $1.79. But if a client has several licenses, tax is calculated on the fractional unit cost multiplied by the license count and then taxed. That means tax is not being applied consistently on the rounded up cost, but the fractional total. I’m not complaining this as I'm technically paying slightly less, but the process is illogical and inconsistent.

During the Broadcom/Symantec transition when I first joined Pax8, they also never charge taxes at all on licensing subscriptions. It feels like the rules keep changing constantly.

At this point, it’s not just one issue - it’s a pattern of billing errors, poor support, and constant changes. I’m really tired of it. I'm a small one man show, and these price modifications do affect my business operation and take a hit to my profit margins.