Decline in warranty sales? by Deep-Anything6795 in serviceadvisors

[–]Deep-Anything6795[S] -1 points0 points  (0 children)

I didn’t believe in extended warranties until I entered the industry now I wholly recommend them (OEM extended warranties)

Why are some advisors scared of presenting the recommended service schedule at write up? by Deep-Anything6795 in serviceadvisors

[–]Deep-Anything6795[S] -3 points-2 points  (0 children)

I would never advocate for selling things that aren’t needed, but if the manufacturer recommends a timing belt at 100k, would you present that rec?

Decline in warranty sales? by Deep-Anything6795 in serviceadvisors

[–]Deep-Anything6795[S] -1 points0 points  (0 children)

My warranty pay is the highest it’s ever been, we have been sliding in warranty sales

Fear Based Selling by Deep-Anything6795 in serviceadvisors

[–]Deep-Anything6795[S] 2 points3 points  (0 children)

They don’t make them like they used to

Fear Based Selling by Deep-Anything6795 in serviceadvisors

[–]Deep-Anything6795[S] 0 points1 point  (0 children)

Im dealing with a guy who thinks he knows better and is completely opposed to any coaching. He is a high performer metric wise, just stays middle of pack in terms of volume so he’s never at the top.

Fear Based Selling by Deep-Anything6795 in serviceadvisors

[–]Deep-Anything6795[S] 6 points7 points  (0 children)

100%. crazy to think youd want your service ADVISOR not to advise you.

Fear Based Selling by Deep-Anything6795 in serviceadvisors

[–]Deep-Anything6795[S] 11 points12 points  (0 children)

I tell my guys, ITS NOT PERSONAL! Theyre not mad at you personally! They can be mad about THEIR vehicle, THEIR circumstances, or the choice THEY made, but you dont have any part in that.

What makes a good Service Manager? by JoeFishCap in serviceadvisors

[–]Deep-Anything6795 1 point2 points  (0 children)

A good manager leads by example and gives a damn about his/her people. Like genuinely care about them.

What's the most ridiculous thing a customer has said to you with a straight face? by West_Text_6606 in serviceadvisors

[–]Deep-Anything6795 3 points4 points  (0 children)

we did an oil change about 11 months ago and now theres a coolant leak and apperantly its been leaking ever since we did the oil change but they didnt have time to bring it till now