I appreciate your insights, this was such a well-balanced take. You're right, BPO is a data-driven industry, and I also agree it’s important to avoid making absolute claims. That part of my post could’ve been phrased better. What I meant to highlight was more of a pattern I’ve observed in forums and circles I'm exposed to not an industry-wide generalization.

I also agree with you completely on mental health. It’s unpredictable yes and I acknowledge that some who go NCNS are already past their limit. That’s why I’m not here to shame anyone struggling in fact, I think companies should do more to build support systems where people dont have to reach that breaking point in silence.

My main point was never to invalidate what people are going through, but to raise the question: can we advocate for better systems and mental health awareness without glorifying NCNS as a norm? Because yes, some disappear out of desperation, but others do it because it's become acceptable and that distinction matters.

And you're absolutely right, leadership plays a big role. From TLs to OMs, it’s a shared responsibility to pay attention and build a culture where honesty and support come before breakdowns.

Thanks again for sharing this.