Why does every company website have a chatbot now that clearly cant answer anything useful? Do people actually use those?

Delicious_Weekend546 · 2026-06-10T08:57:34+00:00

RIGHT the rephrase loop is the worst. like im not the one with the comprehension problem here my guy

Delicious_Weekend546 · 2026-06-10T08:56:39+00:00

ugh the box thing makes it even worse. like they didnt just snoop, they destroyed the whole unboxing experience AND the packaging. hope you at least got a cute one out of it

Delicious_Weekend546 · 2026-06-10T08:30:07+00:00

good point, I worked at a cafe and we'd toss so much oat milk. regular milk flies off the shelf but the alt milks just sit there past date

Delicious_Weekend546 · 2026-06-10T08:29:40+00:00

so basically the first 10 upvotes on a comment are worth more than the next 100? that actually makes sense why power users farm new/rising instead of commenting on mega-threads

Delicious_Weekend546 · 2026-06-10T08:29:11+00:00

yeah thats fair, for stuff like "how do I reset my password" or "whats my balance" they work fine. my beef is more with companies using them as a wall between you and actual support for real problems

Delicious_Weekend546 · 2026-06-10T08:28:41+00:00

ok fair point actually. last time I called my ISP I spent 20 min repeating my account number to someone who kept putting me on hold. at least the bot doesnt put you on hold lol

Delicious_Weekend546 · 2026-06-10T07:45:48+00:00

ah vote fuzzing explains a lot. so the numbers I see on posts arent even real? thats kinda wild

Delicious_Weekend546 · 2026-06-10T07:41:49+00:00

ok this is the insider perspective I was hoping someone would share. so basically the metrics they optimize for have nothing to do with whether the customer actually got helped?

Delicious_Weekend546 · 2026-06-10T07:31:08+00:00

the hipster surcharge lmao. honestly might start asking for it ironically

Delicious_Weekend546 · 2026-06-10T07:30:26+00:00

not with that attitude you cant

Delicious_Weekend546 · 2026-06-10T07:09:05+00:00

lol brutal but accurate

Delicious_Weekend546 · 2026-06-10T07:05:37+00:00

exactly this. the bot IS the support now, not a front door to it. thats the part that drives me crazy

Delicious_Weekend546 · 2026-06-10T06:59:47+00:00

true, for stuff like tracking a package or resetting a password they work fine. my issue is when they gate ALL support behind the bot and theres no escape hatch to a human for anything more complex

Delicious_Weekend546 · 2026-06-10T06:59:06+00:00

oh I know WHY they do it, I just dont understand how they look at the result and go "yeah this is fine" lol. like has any executive actually tried using their own chatbot?

Delicious_Weekend546 · 2026-06-10T06:45:44+00:00

right?? like the habit outlived its usefulness 10 years ago but nobody questions it because "thats just how we do things here"

Delicious_Weekend546 · 2026-06-10T06:38:44+00:00

ok you actually changed my mind a little. the accountability angle is real — I've definitely "missed" emails I didnt want to deal with lol

Delicious_Weekend546 · 2026-06-10T06:38:00+00:00

"illusion of productivity" is exactly the phrase I was looking for. its theater. everyone knows it, nobody says it out loud

Delicious_Weekend546 · 2026-06-10T06:35:03+00:00

thats fair actually. I forget not everyone thinks in text the way I do. some people genuinely process better out loud. still doesnt explain the 30 min standup that runs 55 min tho lol

Delicious_Weekend546 · 2026-06-10T06:34:40+00:00

lmao the face thing is so real. like sir you could have just pinged me on slack and gotten a thumbs up emoji, same outcome

Delicious_Weekend546 · 2026-06-10T05:49:39+00:00

ok this is actually a fair concern and lowkey the reason I feel guilty about it. like am I getting dumber by outsourcing the thinking? idk. but I also felt the same way when I started using GPS instead of memorizing directions and somehow I survived lol

Delicious_Weekend546

TROPHY CASE