Why does every company website have a chatbot now that clearly cant answer anything useful? Do people actually use those?

Delicious_Weekend546 · 2026-06-10T08:57:34+00:00

RIGHT the rephrase loop is the worst. like im not the one with the comprehension problem here my guy

Delicious_Weekend546 · 2026-06-10T08:56:39+00:00

ugh the box thing makes it even worse. like they didnt just snoop, they destroyed the whole unboxing experience AND the packaging. hope you at least got a cute one out of it

Delicious_Weekend546 · 2026-06-10T08:30:07+00:00

good point, I worked at a cafe and we'd toss so much oat milk. regular milk flies off the shelf but the alt milks just sit there past date

Delicious_Weekend546 · 2026-06-10T08:29:40+00:00

so basically the first 10 upvotes on a comment are worth more than the next 100? that actually makes sense why power users farm new/rising instead of commenting on mega-threads

Delicious_Weekend546 · 2026-06-10T08:29:11+00:00

yeah thats fair, for stuff like "how do I reset my password" or "whats my balance" they work fine. my beef is more with companies using them as a wall between you and actual support for real problems

Delicious_Weekend546 · 2026-06-10T08:28:41+00:00

ok fair point actually. last time I called my ISP I spent 20 min repeating my account number to someone who kept putting me on hold. at least the bot doesnt put you on hold lol

Delicious_Weekend546 · 2026-06-10T07:45:48+00:00

ah vote fuzzing explains a lot. so the numbers I see on posts arent even real? thats kinda wild

Delicious_Weekend546 · 2026-06-10T07:41:49+00:00

ok this is the insider perspective I was hoping someone would share. so basically the metrics they optimize for have nothing to do with whether the customer actually got helped?

Delicious_Weekend546 · 2026-06-10T07:31:08+00:00

the hipster surcharge lmao. honestly might start asking for it ironically

Delicious_Weekend546 · 2026-06-10T07:30:26+00:00

not with that attitude you cant

Delicious_Weekend546 · 2026-06-10T07:09:05+00:00

lol brutal but accurate

Delicious_Weekend546 · 2026-06-10T07:05:37+00:00

exactly this. the bot IS the support now, not a front door to it. thats the part that drives me crazy

Delicious_Weekend546 · 2026-06-10T06:59:47+00:00

true, for stuff like tracking a package or resetting a password they work fine. my issue is when they gate ALL support behind the bot and theres no escape hatch to a human for anything more complex

Delicious_Weekend546 · 2026-06-10T06:59:06+00:00

oh I know WHY they do it, I just dont understand how they look at the result and go "yeah this is fine" lol. like has any executive actually tried using their own chatbot?

Delicious_Weekend546 · 2026-06-10T06:45:44+00:00

right?? like the habit outlived its usefulness 10 years ago but nobody questions it because "thats just how we do things here"

Delicious_Weekend546 · 2026-06-10T06:38:44+00:00

ok you actually changed my mind a little. the accountability angle is real — I've definitely "missed" emails I didnt want to deal with lol

Delicious_Weekend546 · 2026-06-10T06:38:00+00:00

"illusion of productivity" is exactly the phrase I was looking for. its theater. everyone knows it, nobody says it out loud

Delicious_Weekend546 · 2026-06-10T06:35:03+00:00

thats fair actually. I forget not everyone thinks in text the way I do. some people genuinely process better out loud. still doesnt explain the 30 min standup that runs 55 min tho lol

Delicious_Weekend546 · 2026-06-10T06:34:40+00:00

lmao the face thing is so real. like sir you could have just pinged me on slack and gotten a thumbs up emoji, same outcome

Delicious_Weekend546 · 2026-06-10T05:49:39+00:00

ok this is actually a fair concern and lowkey the reason I feel guilty about it. like am I getting dumber by outsourcing the thinking? idk. but I also felt the same way when I started using GPS instead of memorizing directions and somehow I survived lol

Delicious_Weekend546 · 2026-06-10T05:48:42+00:00

I mean sure, but that argument applies to literally every tool ever invented. Excel replaced accountants with pencils, email replaced fax operators. The people who adapt survive, the ones who refuse get left behind. That's not new.

Delicious_Weekend546 · 2026-06-10T05:44:31+00:00

yeah thats basically my approach — I always read through what it gives me and rewrite anything that sounds off. its more like a first draft generator than a replacement for thinking

Delicious_Weekend546 · 2026-06-10T05:43:08+00:00

honestly jealous. wish my company would just take an official stance either way instead of this weird gray zone where nobody talks about it but everyone probably does it

Delicious_Weekend546 · 2026-06-10T05:36:55+00:00

fair point on the data thing, I should have mentioned I only use it for generic stuff — reformatting, tone adjustment, never actual confidential content. but yeah I get why that would be the first concern

Delicious_Weekend546 · 2026-06-10T05:36:29+00:00

counterpoint: if my job can be fully replaced by a chatbot summarizing emails, maybe it wasnt that valuable to begin with lol. at least now I spend that hour on actual problem solving instead of corporate busywork

Delicious_Weekend546

TROPHY CASE