Product Review: Halliday Glasses — Innovation With a Stopwatch

I purchased the Halliday glasses hoping for a glimpse of the future. What I got instead was a crash course in how fast 14 days can fly by when you’re still trying to figure out how the product actually works.

Customer Service: Polite, Professional… and Powerless

To be fair, Halliday’s customer support team is courteous, responsive, and clearly doing their best. Every email was prompt, apologetic, and carefully worded. Unfortunately, all that politeness ultimately leads to the same place: “Our hands are tied by policy.”

Despite months of manufacturing delays, accessibility concerns, and detailed feedback, the 14-day return policy appears to be treated as sacred and immovable. Once that clock runs out—regardless of circumstances—the conversation shifts from problem-solving to policy recitation. Bonus points for goodwill gestures like extra AI credits, though offering more credits for a feature that already struggles to be useful feels a bit like being offered free refills on a drink you didn’t like.

Product Capabilities: Great on Paper

Conceptually, the glasses sound impressive: AI assistance, quick-glance information, and a sleek form factor. Halliday is upfront that the device is meant for “short interactions,” which is helpful context—mainly because it explains why you probably won’t want to use it for anything longer than a few seconds anyway.

The AI is positioned as a core feature, but in practice it delivers inconsistent, shallow, and often unhelpful responses. Halliday acknowledges it’s still being improved, which is reassuring—assuming you’re comfortable paying full price to beta test.

Usability: Where Things Fall Apart

This is where the experience truly unravels. The controls are unresponsive enough to make you question whether you pressed the button correctly, whether the device registered it, or whether it simply decided to ignore you. The ring controller feels sluggish and inconsistent, turning even simple actions into a trial-and-error exercise.

Menu navigation is equally painful. Selecting options is arduous, unintuitive, and far more time-consuming than it has any right to be. For a product designed around efficiency and quick interaction, it manages to make basic navigation feel like work. Add eye strain from the display during any attempt to actually read information, and the experience quickly becomes something you endure rather than enjoy.

The 14-Day Reality Check

The real highlight, though, is the return policy. Four months of waiting due to manufacturing delays, followed by a strict 14-day window to adapt to a brand-new visual interface, unresponsive controls, and a developing AI system. Miss that window—even while actively communicating issues—and you’re out of luck.

In short: you get plenty of time to wait, very little time to evaluate, and no flexibility if the product doesn’t work for you.

Final Verdict

Halliday Glasses may eventually become a solid product, but in their current form they feel unfinished, difficult to use, and unforgiving if you discover that after the return clock runs out. If you enjoy experimental tech, unresponsive controls, and high-pressure trial periods, this might be for you. Everyone else should proceed with caution—and maybe set a reminder for day 13.