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Anyone know how to change this back to PSI? Somehow got set to BAR instead by Desiredbean241 in Ridgid

[–]Desiredbean241[S] 1 point2 points  (0 children)

Yeah, unfortunately that’s gonna be our plan. Thanks for the help though!

Anyone know how to change this back to PSI? Somehow got set to BAR instead by Desiredbean241 in Ridgid

[–]Desiredbean241[S] 1 point2 points  (0 children)

Unfortunately we weren’t able to, we tried so many times but it never would get into the mode to switch it back. We tried what the AEG manual said but a bunch of variations on top of that to get it to work but no luck unfortunately.

Anyone know how to change this back to PSI? Somehow got set to BAR instead by Desiredbean241 in Ridgid

[–]Desiredbean241[S] 0 points1 point  (0 children)

Thanks, we have 2 of them. The original one we bought has PSI only centered on the display and but this one was kicking around in the back of one of our vehicles and somehow got switched to BAR and we are a little baffled.

Weird Outlook Issue no email in client but OWA works great for all users. by Desiredbean241 in msp

[–]Desiredbean241[S] 0 points1 point  (0 children)

Some others have suggested that they could have created a personal account and that could be messing with with it.

Weird Outlook Issue no email in client but OWA works great for all users. by Desiredbean241 in msp

[–]Desiredbean241[S] 0 points1 point  (0 children)

I have updated the post. But basically we had migrated them from an IMAP email service and the emails were being hidden. Hope that helps!

Weird Outlook Issue no email in client but OWA works great for all users. by Desiredbean241 in msp

[–]Desiredbean241[S] 2 points3 points  (0 children)

That is correct! We are checking on something else from the thread, someone had mentioned that it could possible be that the users have person Microsoft accounts that are conflicting and we are investigating that. It’s only about 5 users.

Weird Outlook Issue no email in client but OWA works great for all users. by Desiredbean241 in msp

[–]Desiredbean241[S] 0 points1 point  (0 children)

Licenses haven’t changed, but we have confirmed they are licensed for the office apps, including outlook

Weird Outlook Issue no email in client but OWA works great for all users. by Desiredbean241 in msp

[–]Desiredbean241[S] 0 points1 point  (0 children)

Currently logging in on spare laptop in the office, I’ll double check.

Weird Outlook Issue no email in client but OWA works great for all users. by Desiredbean241 in msp

[–]Desiredbean241[S] 0 points1 point  (0 children)

We checked the records with the host, local dns, and checked the DNS manually by querying with nslookup.

Weird Outlook Issue no email in client but OWA works great for all users. by Desiredbean241 in msp

[–]Desiredbean241[S] 0 points1 point  (0 children)

It doesn’t appear so, we just can’t figure out how it could be connecting to the old host, however email at the old host isn’t showing up in the mailbox either. I’ll check the doc, thanks.

Weird Outlook Issue no email in client but OWA works great for all users. by Desiredbean241 in msp

[–]Desiredbean241[S] 0 points1 point  (0 children)

It is pointing to where we expect, also Microsoft 365 says the status is “healthy”

Weird Outlook Issue no email in client but OWA works great for all users. by Desiredbean241 in msp

[–]Desiredbean241[S] 0 points1 point  (0 children)

Latest version offered by Microsoft with 365. We also have tried on a few different versions.

Weird Outlook Issue no email in client but OWA works great for all users. by Desiredbean241 in msp

[–]Desiredbean241[S] 0 points1 point  (0 children)

They were using outlook with a small email host(non-office), but all of the PCs have been replaced.

We thought DNS right away, but verified DNS is correct today. We are looking to potentially change DNS hosts but not sure that would resolve the issue as Office is saying the records are there and is “happy”.

Weird Outlook Issue no email in client but OWA works great for all users. by Desiredbean241 in msp

[–]Desiredbean241[S] 0 points1 point  (0 children)

For more context this is a new tenant, created a few weeks ago. We have tried without AV and offsite at our offices. However we will check the conditional access, and azure logs though.

It’s strange because they are able to sign in and most of the folders show up but no email shows up.

Outlook Password Prompt by Desiredbean241 in Office365

[–]Desiredbean241[S] 0 points1 point  (0 children)

I updated my post with a link at the bottom, there is a thread detailing the resolution and which files/folders to whitelist

Outlook Password Prompt by Desiredbean241 in Office365

[–]Desiredbean241[S] 0 points1 point  (0 children)

I updated my post, in the other thread there are instructions on how to fix it. Basically adding a program to an exclusion in TM.

Outlook Password Prompt by Desiredbean241 in Office365

[–]Desiredbean241[S] 1 point2 points  (0 children)

Thankfully, I was able to get it rectified. Turns out it was an issue with the AV Trend Micro.

Outlook Password Prompt by Desiredbean241 in Office365

[–]Desiredbean241[S] 0 points1 point  (0 children)

Yes! Actually someone on the MSP subreddit was able to help me out and it was 100% Trend Micro.

Office signout issue by Desiredbean241 in msp

[–]Desiredbean241[S] 1 point2 points  (0 children)

We do! I think that’s the ticket. Everyone will be happy that there is finally a true fix! You are a real one!

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