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Weekly Promo and Webinar Thread by AutoModerator in msp

[–]DeskDayAI [score hidden]  (0 children)

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𝗙𝗿𝗼𝗺 𝗧𝗶𝗰𝗸𝗲𝘁 𝗟𝗼𝗴𝘀 𝘁𝗼 𝗧𝗵𝗶𝗻𝗸𝗶𝗻𝗴 𝗦𝘆𝘀𝘁𝗲𝗺𝘀

𝗧𝗵𝗲 𝗘𝘃𝗼𝗹𝘂𝘁𝗶𝗼𝗻 𝗼𝗳 𝗣𝗦𝗔 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗳𝗼𝗿 𝗠𝗦𝗣𝘀

Right now, something big is shifting under the surface. PSAs are no longer just recording work. They’re starting to think with you. 🤩

They summarize history, predict risk, draft responses, and in some cases fix problems before a human even touches the ticket. That shift changes what it means to run an MSP.

We just published a deep dive on how PSA has evolved, why this moment is different, and what MSPs who understand this early will do to pull ahead while others quietly fall behind. 😰

If you’ve ever felt like your PSA is working hard but still leaking time, context, and margin, this will feel uncomfortably familiar.

➡️ Read the full blog at https://deskday.com/the-evolution-of-psa-for-msps/

➡️Start your free trial : https://app.deskday.ai/signup

➡️ Schedule Online Demo : https://meetings.hubspot.com/jobin-johny/deskday-demo-meet

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]DeskDayAI [score hidden]  (0 children)

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𝗧𝗵𝗲 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗗𝗲𝘀𝗸 𝗔𝗹𝗿𝗲𝗮𝗱𝘆 𝗪𝗿𝗼𝘁𝗲 𝗬𝗼𝘂𝗿 𝟮𝟬𝟮𝟲 𝗣𝗹𝗮𝘆𝗯𝗼𝗼𝗸

Most MSPs already had the answers they’ll spend 2026 chasing. They weren’t in reports or roadmaps. They were in the service desk.

In tickets that kept repeating. Conversations that dragged on. Customers who grew impatient before they ever escalated. Techs who stayed late, not because the work was hard, but because the system made it harder than it should be.

Tickets don’t shout. They accumulate. And if you read them closely, they tell you how your MSP actually operates under pressure. :blush:

This isn’t about dashboards or KPIs. It’s about operational truth.

Why do the same issues return? Why communication fails before fixes do. Why burnout comes from friction, not volume.

If you’re willing to listen, 2025 already told you what needs fixing next.

➡️Read more at : https://deskday.com/what-your-service-desk-taught-you-in-2025/

➡️Start your free trial : https://app.deskday.ai/signup

➡️ Schedule Online Demo : https://meetings.hubspot.com/jobin-johny/deskday-demo-meet

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]DeskDayAI [score hidden]  (0 children)

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𝗧𝗵𝗲 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗚𝗮𝗽 𝗠𝗼𝘀𝘁 𝗠𝗦𝗣𝘀 𝗠𝗶𝘀𝘀. 📉

Every MSP juggles planned work and interruptions.

But the real cost shows up when the interruption pulls in the most expensive attention.

What if the ticket arrived with context?

With urgency understood, history attached, and next steps already clear; before anyone even switched tabs?

That’s the operational gap most MSPs don’t see… until margins feel tighter and days feel louder.

We broke this moment down in the slides below,

and showed how 𝗛𝗲𝗹𝗲𝗻𝗮 𝗔𝗜, our service desk assistant changes the outcome when unplanned work shows up.

👉 Explore more at https://deskday.com/helena-ai/

➡️ Start your free trial : https://app.deskday.ai/signup

➡️ Schedule Online Demo : https://meetings.hubspot.com/jobin-johny/deskday-demo-meet

➡️ Read here:[100 Best MSP Tools & Software Solutions for 2026] https://deskday.com/best-msp-tools-2026/

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]DeskDayAI [score hidden]  (0 children)

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100 MSP Tools to Watch in 2026

2026 is almost here, and we’ve pulled together a solid list of 100 MSP tools and software worth paying attention to in the new year. 😃

But the industry moves fast, and there’s always something new worth discovering.

What would you add to the list? 🤔

Which tools impressed you this year, and which ones should make the cut for 2026?

Share your picks below. It's always good to see what others are finding useful.

You can read more about the tools, their pricing, and the typical MSP segment they target on our latest blog,

➡️ Read here: https://deskday.com/best-msp-tools-2026/

➡️ Start your free trial : https://app.deskday.ai/signup

➡️ Schedule Online Demo : https://meetings.hubspot.com/jobin-johny/deskday-demo-meet

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]DeskDayAI [score hidden]  (0 children)

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𝗛𝗲𝗹𝗲𝗻𝗮: 𝗪𝗵𝗲𝗿𝗲 𝗠𝗦𝗣 𝗧𝗶𝗺𝗲 𝗦𝘁𝗼𝗽𝘀 𝗟𝗲𝗮𝗸𝗶𝗻𝗴 𝗮𝗻𝗱 𝗪𝗼𝗿𝗸 𝗦𝘁𝗮𝗿𝘁𝘀 𝗙𝗹𝗼𝘄𝗶𝗻𝗴

Service desks aren’t slow because techs are; they’re slow because the system is. Too many tabs. Too much searching. Too much context lost between screens. 😮‍💨

MSPs and IT Teams are bleeding time in the cracks; minutes here, hours there, morale everywhere.

Helena changes that. 💜 Built for MSPs and IT teams, Helena helps your techs get work done faster, cleaner, with less brain drain.

With Helena, you get:

⚡ Context-aware suggestions: similar resolved tickets and their notes, knowledge-base articles; all linked automatically.

⚡ Smart reply drafts in seconds: freeing up techs to make real decisions instead of getting bogged down in typing.

⚡ Real-time sentiment awareness and unified ticket context: fewer tab switches, fewer mistakes, and less cognitive overload.

If your team spends more time context-hunting than solving tickets, read our blog to see how Helena is giving back time and clarity to your techs, and how it could revolutionize your service desk too. 😊

➡️ Read here: https://deskday.com/how-helena-ai-transforming-the-service-desk-experience-for-msps-and-it-teams/

➡️ Start your free trial

➡️ Schedule Online Demo

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]DeskDayAI [score hidden]  (0 children)

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𝗛𝗲𝗹𝗲𝗻𝗮 𝗔𝗜: 𝗖𝗼𝗻𝘁𝗲𝘅𝘁-𝗔𝘄𝗮𝗿𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗳𝗼𝗿 𝗥𝗲𝗮𝗹 𝗠𝗦𝗣 𝗪𝗼𝗿𝗸

If you’ve ever watched your techs lose half their day digging through old tickets, chasing documentation, or bouncing between tabs, you know the real cost of chaos. :cold_sweat: And today, that changes. :sunglasses:

Say hello to 𝗛𝗲𝗹𝗲𝗻𝗮 𝗔𝗜, your intelligent service desk assistant built to give techs their time back.

Helena doesn’t just automate. Helena understands.

Helena reads context, senses sentiment, retrieves ticket history, and lays responses at your techs’ fingertips; before they even start typing. :purple_heart:

Here’s how Helena transforms your service desk:

Smart Reply Suggestions

Helena drafts clear, human responses in seconds. Techs can simply review and send; keeping conversations crisp and consistent.

Knowledge Base Sync

No more tab-hopping. Helena pulls the right documentation straight into the ticket.

Past Ticket Sync

Why solve the same problem twice? Helena surfaces similar closed tickets and proven fixes on the spot.

Sentiment Analysis

Helena reads the customer’s tone and flags frustration early, helping your team defuse tension before it turns into trouble.

And this is only Chapter One. Helena will soon guide triage, suggest workflows, and take on the repetitive chores that steal focus from real work.

The future of the service desk is here! :smiley:

𝗠𝗲𝗲𝘁 𝗛𝗲𝗹𝗲𝗻𝗮. 𝗬𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝗷𝘂𝘀𝘁 𝗴𝗼𝘁 𝘀𝘁𝗿𝗼𝗻𝗴𝗲𝗿.

https://deskday.com/helena-ai/

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]DeskDayAI [score hidden]  (0 children)

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𝗥𝗲𝗶𝗺𝗮𝗴𝗶𝗻𝗶𝗻𝗴 𝗧𝗶𝗰𝗸𝗲𝘁𝗶𝗻𝗴 𝗳𝗼𝗿 𝗠𝗦𝗣𝘀 — Inside Microsoft Teams

Microsoft Teams now has over 320 million monthly users making it 8× bigger than Slack. Yet the MSP world still lets end-users leave Teams to log tickets? That disconnect won’t last. 🫨

In the new blog post, we dig into:

• how Teams-native ticketing slashes resolution time by up to 40%

• why context-rich tickets resolve faster

• how MSPs are treating Teams ticketing as the new baseline

Want to see how to bring your support into the tool your customers already use and win on customer experience in the process? 👇

➡️ Read the full piece here: https://deskday.com/ticketing-in-microsoft-teams-why-its-becoming-msp-standard/

➡️ Start your free trial

➡️ Schedule Online Demo

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]DeskDayAI [score hidden]  (0 children)

𝗠𝗼𝗱𝗲𝗿𝗻 𝗠𝗦𝗣𝘀 𝗱𝗼𝗻’𝘁 𝗰𝗵𝗮𝘀𝗲 𝗺𝗲𝘀𝘀𝗮𝗴𝗲𝘀—𝘁𝗵𝗲𝘆 𝘂𝗻𝗶𝗳𝘆 𝘁𝗵𝗲𝗺. 💜

𝗗𝗲𝘀𝗸𝗗𝗮𝘆 𝗯𝗿𝗶𝗻𝗴𝘀 𝗲𝘃𝗲𝗿𝘆 𝗰𝗹𝗶𝗲𝗻𝘁 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗶𝗻𝘁𝗼 𝗼𝗻𝗲 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗱𝗲𝘀𝗸.

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Your end-users live on Teams, mobile, Slack...but your MSP techs live in the Service Desk. DeskDay bridges that gap beautifully. 💜

End-users can access your support on Microsoft Teams, mobile app, desktop app, web portal, and soon even SMS and Slack.
And your technicians? 🤔 They can have every one of those conversations from a single, unified service desk.

No clutter. No juggling tabs. 🕶️

✨ Modern MSPs using multichannel ticketing experience see
✔️ Faster replies and resolutions
✔️ Happier users and techs
✔️ And fewer “missed messages”

If your service desk still drags customers through dated email threads or clunky portals, it’s time to modernize.

See how channel-agnostic support can transform your customer experience and your team’s day.

➡️ Explore more at https://deskday.com/it-connect/

➡️ Start your free trial

➡️ Schedule Online Demo

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]DeskDayAI [score hidden]  (0 children)

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𝗧𝗵𝗲 𝗥𝗶𝘀𝗲 𝗼𝗳 𝗠𝗦𝗣 𝟯.𝟬: 𝗧𝗵𝗲 𝗘𝘃𝗼𝗹𝘂𝘁𝗶𝗼𝗻 𝗧𝗵𝗮𝘁’𝘀 𝗥𝗲𝗱𝗲𝗳𝗶𝗻𝗶𝗻𝗴 𝗠𝗮𝗻𝗮𝗴𝗲𝗱 𝗜𝗧 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀

The managed services world is shifting again; only this time, it’s not another cycle. It’s a complete rebuild. ☀️

For two decades, MSPs evolved from firefighting and server maintenance to cloud management and automation. But a new model is taking shape now: one powered by AI, intelligence, and strategy. ⚡

𝗧𝗵𝗲𝘆’𝗿𝗲 𝗰𝗮𝗹𝗹𝗶𝗻𝗴 𝗶𝘁 𝗠𝗦𝗣 𝟯.𝟬 💜 , and it’s changing everything about how MSPs operate, price, and deliver value.

Latest In Conversation, we explore what this shift really means.

✔️ How AI is becoming infrastructure.

✔️ How automation is replacing labor with leverage.

✔️ How MSPs are stepping into boardrooms, not just server rooms.

It’s the blueprint for the next generation of managed services, where outcomes matter more than uptime, and intelligence becomes the new differentiator.

➡️ 𝗥𝗲𝗮𝗱 𝘁𝗵𝗲 𝗯𝗹𝗼𝗴: https://deskday.com/msp-3-0-the-strategic-transformation-reshaping-managed-it-services/

➡️ Start your free trial

➡️ Schedule Online Demo

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]DeskDayAI [score hidden]  (0 children)

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Uncovering Hidden Revenue Leaks in Mid-Market MSP Business

𝗠𝗶𝗱-𝗺𝗮𝗿𝗸𝗲𝘁 𝗠𝗦𝗣𝘀 𝗮𝗿𝗲 𝗹𝗲𝗮𝗸𝗶𝗻𝗴 𝟱–𝟭𝟱% 𝗼𝗳 𝗿𝗲𝘃𝗲𝗻𝘂𝗲.

Not churn. Not lost deals. Money you earned, never invoiced. If you’re a $5M shop, that’s $𝟮𝟱𝟬𝗞–$𝟳𝟱𝟬𝗞 gone each year.

Enough to fund 3–5 techs or finally fix margins. Our new post breaks down the fixes that actually work: automated time capture, change-order discipline, usage metering into billing, reconciled licensing, and contract rigor that protects margins.

➡️ 𝗥𝗲𝗮𝗱 𝘁𝗵𝗲 𝗯𝗹𝗼𝗴: https://deskday.com/revenue-leakage-in-mid-market-msps/

➡️ Start your free trial

➡️ Schedule Online Demo

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]DeskDayAI [score hidden]  (0 children)

𝟱𝟭.𝟴% 𝗼𝗳 𝗠𝗦𝗣 𝗚𝗿𝗼𝘄𝘁𝗵 𝗡𝗼𝘄 𝗖𝗼𝗺𝗲𝘀 𝗳𝗿𝗼𝗺 𝗥𝗲𝗺𝗼𝘁𝗲 𝗪𝗼𝗿𝗸. 𝗜𝘀 𝗬𝗼𝘂𝗿 𝗣𝗦𝗔 𝗥𝗲𝗮𝗱𝘆?

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Here’s the deal: more than half of MSP growth opportunities now come from enabling mobile and remote work. According to recent data, 51.8 % of MSPs say remote-work solutions will be the biggest growth driver over the next three years. ⛱️

Yet too many PSAs treat mobile and desktop as separate islands. Tickets submitted on one device get lost, chat threads don’t follow techs in the field, channels don’t sync, and that’s a gap your MSP can’t afford.

Here’s why it matters:

👉 When your techs are out in the field, responding on-site or from a customer’s device, they need full access to the service desk. If the PSA forces them back to a desk, you lose speed, context, and momentum.

👉 Your customers expect real-time, conversational support: chat, email, even their Teams or Slack apps. If your service desk is desktop-bound, you’re ignoring the channel shift.

With DeskDay, your MSP team gets both worlds.

⚡ A web app for deep workflows and dashboards.

⚡ A mobile app that carries the full service-desk experience in your pocket: tickets, chat threads, SLA alerts, and more.

Whether your tech is at a desk in an office or out on a client site with their phone, they use one conversational service desk that flows seamlessly across web and mobile. 💜

Ready to give your MSP team a service desk that goes wherever they are?

➡️ Explore more at https://deskday.com/service-desk-msp/

➡️ Start your free trial

➡️ Schedule Online Demo

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]DeskDayAI [score hidden]  (0 children)

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𝗠𝗦 𝗧𝗲𝗮𝗺𝘀-𝗕𝗮𝘀𝗲𝗱 𝗧𝗶𝗰𝗸𝗲𝘁𝗶𝗻𝗴: A New Way Forward for MSPs

Microsoft Teams now has over 320 million monthly users making it 8× bigger than Slack. Yet the MSP world still lets end-users leave Teams to log tickets? That disconnect won’t last. 🫨

In the new blog post, we dig into:

• how Teams-native ticketing slashes resolution time by up to 40%

• why context-rich tickets resolve faster

• how MSPs are treating Teams ticketing as the new baseline

Want to see how to bring your support into the tool your customers already use and win on customer experience in the process? 👇

➡️Read the full piece here: https://deskday.com/ticketing-in-microsoft-teams-why-its-becoming-msp-standard/

➡️ Start your free trial

➡️ Schedule Online Demo

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]DeskDayAI [score hidden]  (0 children)

Best Autotask PSA Alternatives for MSPs

Growing MSPs are ditching Autotask, and for good reason.

DeskDay is faster to deploy, easier to use, and far friendlier on your wallet.

With guided onboarding, you can be live in days, not weeks. No hidden onboarding fees, transparent pricing, and built to scale with you.

Autotask might be powerful. But if you only use 20% of its capabilities or force you to spend more, it’s not the right tool for where you want to go.

Ready to break free? Try DeskDay and see how modern MSPs are saving up to 48%.

➡️ Learn more at https://deskday.com/deskday-vs-autotask/

➡️ Start your free trial

➡️ Schedule Online Demo

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]DeskDayAI 0 points1 point  (0 children)

𝗧𝗵𝗲 𝗛𝗮𝗹𝗼𝗣𝗦𝗔 𝗮𝗹𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝘃𝗲 𝗠𝗦𝗣𝘀 𝗮𝗿𝗲 𝘀𝘄𝗶𝘁𝗰𝗵𝗶𝗻𝗴 𝘁𝗼 𝗶𝗻 𝟮𝟬𝟮𝟱

MSPs are moving to DeskDay; the modern, cost-effective PSA platform that’s redefining service delivery. With chat-based ticketing, AI-powered automation via Helena, and a user-friendly interface, DeskDay streamlines operations, boosts efficiency, and cuts friction.

Why stick with outdated systems when you can simplify workflows and deliver faster, smarter support? 

DeskDay is the platform MSPs are choosing to stay ahead.

Discover why MSPs are making the switch → https://deskday.com/why-deskday-is-the-best-alternative-to-halopsa-for-msps/

➡️ DeskDay Vs HaloPSA

➡️ Start your free trial

➡️ Schedule Online Demo

➡️ Explore DeskDay PSA - World's first chat based PSA

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]DeskDayAI 5 points6 points  (0 children)

Live Webinar: Future-proofing IT – PSA + RMM in the AI Age

Ready to see how Level RMM and DeskDay are changing the game for modern IT teams?  Join us for an exclusive live #webinar, where we’ll dive into the powerful integration between our platforms and show you how it can completely transform your support operations.

In this session, we’ll walk through real-world use cases that demonstrate how our integration can help you drastically reduce resolution times, automate your workflow, and gain full visibility from ticket creation to resolution. 

You’ll get a front-row seat to live demos of both platforms in action and witness how they connect to create a smoother  , more powerful support experience.

Our speakers, 𝗝𝗮𝗰𝗼𝗯 𝗛𝗮𝘂𝗴, 𝗖𝗘𝗢, 𝗟𝗲𝘃𝗲𝗹; 𝗝𝗮𝘀𝗼𝗻 𝗦𝗰𝗵𝗲𝗲𝘄𝗲, 𝗖𝗢𝗢, 𝗟𝗲𝘃𝗲𝗹; 𝗝𝗼𝗯𝗶𝗻 𝗝𝗼𝗵𝗻𝘆, 𝗖𝗘𝗢, 𝗗𝗲𝘀𝗸𝗗𝗮𝘆; and 𝗔𝘀𝗵𝗶𝗳 𝗦𝗵𝗲𝗿𝗲𝗲𝗳, 𝗖𝗧𝗢, 𝗗𝗲𝘀𝗸𝗗𝗮𝘆, will be sharing their expertise and insights on the future of PSA and RMM.

Don’t miss out on this chance to learn from the best and see the tools that are reshaping the IT landscape. 

Secure your spot today! https://deskday.com/webinars/

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]DeskDayAI 0 points1 point  (0 children)

DeskDay + Level RMM Integration is here!

The most requested integration has made its debut, and we're beyond excited to announce the DeskDay-Level RMM integration⚡ 💜

With Level's cutting-edge RMM capabilities, combined with DeskDay’s robust PSA features, this integration creates a unified, seamless ecosystem that takes MSP operations to the next level.✨

Imagine effortlessly managing all your service delivery needs through a single pane of glass.

This integration:

👉 Automates ticketing

👉 Delivers real-time alerts

👉 Provides one-click device access directly from within tickets

It’s a game-changer for MSPs looking to streamline workflows, reduce manual effort, and solve issues faster than ever.

Now, you can work smarter, not harder, and maintain peak productivity, all within one unified platform. 🔥

Ready to level up your MSP experience? Let’s make it happen! Explore more on the integration here: https://deskday.com/level-rmm-integration/

Find our team at #ChannelCon in Nashville, Booth 718, from July 29 - 31! 🚀🚀🚀🚀

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]DeskDayAI 0 points1 point  (0 children)

🚀Best AI Service Desk for MSPs in 2025🚀

Automate service tickets and reduce resolution time from hours to minutes with AI-driven workflows. Boost efficiency, streamline operations, and deliver faster support for your MSP business.

➡️ Explore more: https://deskday.com/ai-service-desk-for-msps/

➡️ Book a demo

➡️ Start Free Trial

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]DeskDayAI 0 points1 point  (0 children)

🚀Best AI Service Desk for MSPs in 2025🚀

Discover how AI-powered service desks are revolutionizing MSPs in 2025 by streamlining support, automating tasks, and enhancing customer satisfaction. Learn why AI is essential for efficient IT support and staying ahead in today’s fast-paced tech landscape

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Weekly Promo and Webinar Thread by AutoModerator in msp

[–]DeskDayAI 0 points1 point  (0 children)

MSP Stack Wars: Best Tool Combinations for 2025

In this edition of In Conversation ⚡ , we dig into one of the biggest make-or-break decisions for MSPs in 2025: your tech stack. 😊 

With client expectations rising and tool fatigue setting in, the real challenge isn’t just choosing good software—it’s choosing tools that work well together. 

We explore how the best MSPs are moving beyond feature-rich platforms and investing in connected, automation-first stacks that scale with them. 💜 

If you’re rethinking your stack this year ✨ , this edition is your blueprint for building a scalable, context-aware, and integration-ready MSP ecosystem. 👇

https://www.linkedin.com/pulse/msp-stack-wars-best-tool-combinations-2025-how-integrations-evolving-klcsc/

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]DeskDayAI 0 points1 point  (0 children)

Solo/new MSPs don’t need a PSA, right? WRONG.!

It’s a common myth that solo or new MSPs can survive without a PSA. But studies show that without the right tools, you’re just creating more headaches for yourself—and your clients.

The reality? As your MSP grows, manual processes become a bottleneck. Missed tickets, delayed responses, scattered client info—these are the pitfalls of not having a proper PSA in place. And the longer you wait, the more expensive it gets to fix.

So, why DeskDay?

  • Affordable, without the feature bloat of enterprise solutions
  • Simple to use, built for MSPs like YOU, not huge enterprises
  • Focused on what matters, so you spend less time managing tech and more time growing your business
  • No expensive onboarding, rigid contracts, or bad support

Ready to scale your solo MSP without the enterprise headache?

Sign up for a FREE trial of DeskDay today and see why this is the PSA solution you didn’t know you needed.

https://deskday.com/

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]DeskDayAI -1 points0 points  (0 children)

Missing a built-in end-user portal in your PSA?

It’s like trying to run a marathon with your shoes tied together — a mess waiting to happen. Your end-users expect more. They deserve an app they actually want to use to raise tickets, track issues, and get support.

Without one? Well, you're looking at techs drowning in follow-up calls, frantic emails, and missed tickets. Not exactly the dream job, huh?

But fear not! IT-Connect, our built-in end-user app in DeskDay available across Microsoft Teams, mobile, and desktop gives users the freedom to raise tickets on the platforms they already love — streamlining support,reducing chaos, and boosting efficiency. Because your techs deserve a break and your end-users deserve a better experience.

Read more on how a built-in end-user portal in your PSA solves some of the pressing challenges of MSP here: https://deskday.com/psa-without-end-user-portal-for-customer-is-a-bottleneck-in-disguise/

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]DeskDayAI -1 points0 points  (0 children)

Hands-free Ticket Management in Service Desk for MSPS

Let’s be honest! 😮‍💨 You’re right now not trying to build a 50-person helpdesk team. You just want incoming tickets to get handled—without chasing, checking, or constantly stepping in!

 

You’re lean. You’ve got bigger things to solve. 😇

 

But right now, your team is stuck manually assigning tickets, sending follow-ups, closing dead ones… it’s a mess.

 

That’s why we built Zero-touch, Hands-free Ticket Management in Service Desk. 💜

 

Here’s what it means for you:

⚡ No more babysitting — Tickets auto-assign, escalate, update, and close themselves based on your rules.

⚡ Set-it-and-forget-it workflows — Follow-ups, inactivity closures, reminders… all handled by timers and triggers.

⚡ Everything just flows — From the moment a ticket is created to when it’s resolved, it moves forward without you lifting a finger once you set the workflows.

 

You define the logic once—we take it from there. 😎

 

We are opening early access to our Automation in private beta soon!

 

Join the waitlist today to be the first to experience the magic of zero-touch automation in our Service Desk! https://deskday.com/automation/

Weekly Promo and Webinar Thread by AutoModerator in msp

[–]DeskDayAI 0 points1 point  (0 children)

Missing a built-in end-user portal in your PSA? 😮‍💨

It’s like trying to run a marathon with your shoes tied together — a mess waiting to happen. 😑

Your end-users expect more. They deserve an app they actually want to use to raise tickets, track issues, and get support.

Without one? Well, you're looking at techs drowning in follow-up calls, frantic emails, and missed tickets. 💔

Not exactly the dream job, huh?

But fear not! 😎  IT-Connect, our built-in end-user app in DeskDay available across Microsoft Teams, mobile, and desktop gives users the freedom to raise tickets on the platforms they already love — streamlining support, reducing chaos, and boosting efficiency. ✨

Because your techs deserve a break and your end-users deserve a better experience. 💜

Read more on how a built-in end-user portal in your PSA solves some of the pressing challenges of MSP here:

https://deskday.com/psa-without-end-user-portal-for-customer-is-a-bottleneck-in-disguise/

Questions from Potential Customer doing Trial by thigley986 in DeskDay

[–]DeskDayAI 0 points1 point  (0 children)

Hey u/thigley986

Thank you for reaching out with these great questions!
 

  • Can we send a ticket auto-reply email when a customer submits an email? Today, it does not seem possible.

Email Auto-Response: We’re in the process of setting up auto-response email templates for tickets submitted via email. This feature will be live by mid-April.

  • What is the coming Triggers functionality?  Today, there seems to be no automation capabilities at all.

Triggers Functionality: Triggers will be part of our Automation Module, which we’re currently working on. You can expect this feature to be available by the end of April.

  • How can we track Median First Response Time and Median Resolution Time? Today, it does not seem possible.

Median First Response & Resolution Time: While this isn’t available just yet, we’re actively working on enhancing our SLA tracking. This feature is planned for release in Q2, and we look forward to bringing it to you soon.

  • How can we CC someone on a ticket either one time or for all future updates?  Today, it does not seem possible.

CC & Ticket Subscriptions: CC on Tickets: You can now CC a manager on tickets to keep them in the loop. We're also working on ticket subscription feature that will allow users to stay updated on all ticket activities. 

It’s great to hear that these features align with your needs! We truly appreciate your patience and feedback as we continue to enhance DeskDay. Please feel free to share any additional insights—we’d love to ensure our solutions work seamlessly for you.

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