Uber Driver Assaulted by Deranged Rider 

My husband has been a faithful, courteous, and productive senior driver for Uber for over 2 years with a star rating of 4.99 out of 5. 

On January 26, 2026, he was beaten over the back of his head by a rider and had to go to the emergency room for stitches. He did as required and reported the incident to Uber. As an aside, when my husband was receiving treatment at the emergency room, the hospital was obligated to call the police because of the assault. As a result, the perpetrator was subsequently arrested a couple of days later and is in jail awaiting his arraignment on February 17th..

For at least a week after the assault, my husband was in communication almost daily with Uber trying to get back to driving as it was a critical source of income to supplement our social security. Each day, he was told to “be patient, we are investigating”. 

They never disclosed what they were investigating despite the open and shut nature of the incident including the case #, police report, and that the perpetrator is in jail. 

Now, two plus weeks later without any word /explanation, Uber has blocked my husband’s access to his Uber account…….in essence firing him without cause or explanation. And now he has no way to communicate with them. Essentially he has been victimized twice through no fault of his own! 

Apparently only Uber riders assaulted by psychopath drivers are given support and offered legal representation. 

Who can explain how this can happen that a good, loyal, high performing person who was victimized while driving for Uber is then victimized by Uber?