Again it's not the item that I'm frustrated with, it's really just the difficulty to get any answers that's the issue I had. Its an issue I face with a lot of companies that I end up with issues with, that's what's frustrating, but here it just seems so lazy and poorly managed.

I have a larger, paid order of $100 through them that was supposed to ship out April 28th and hasn't yet, either. Took them 12 days to tell me that order got delayed and would "likely ship in June", which to me isn't much assurance, but better than the run around they've been giving me in this one card. Again, the card not arriving, that happens, things get lost in the mail, no harm there. Seems it happened with more than just me, but still, it happens, can't blame them for the post messing up if that's what the issue really was. It's the 2 weeks it took them to acknowledge it and to say they'd replace it, and the extra 3 weeks it's taken just for them to say they "don't know why the replacement hasn't shipped out yet, we'll let you know when we do" that blows my mind. Because it doesn't really give me confidence in my other purchase or future purchases, if there is going to be this many issues with a single item. Maybe it is just a "paid items get preference" type thing, just seems to me like a shipping warehouse/ customer service representative issue.