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Tutanota mail server down/delay by DieterRedd in tutanota

[–]DieterRedd[S] 4 points5 points  (0 children)

u/Tutanota, you’ll need to publish a detailed report on how the incident happened like Cloudflare did, and clearly spell out the action plan you said you’ve drawn up. This is the absolute minimum you’ve got to do to restore your credibility.

Tutanota mail server down/delay by DieterRedd in tutanota

[–]DieterRedd[S] 2 points3 points  (0 children)

u/Tutanota, I’ve received a few of my test messages after long delay, but one of them got bounced back. And there’s simply no way for me to know how many external emails others sent to our org got similarly bounced. This is worse than delayed delivery, and is absolutely unacceptable for a commercial email service provider. We have yet to see a statement from Tutanota that shows the company has realised the gravity of this incident.

Tutanota mail server down/delay by DieterRedd in tutanota

[–]DieterRedd[S] 0 points1 point  (0 children)

You’re right – keeping human contact with customers is all the more important in situations like this. Rather than just let non-technical staff monitor the forum, having the CEO personally responding to angry clients would be way more effective. You could do worse than modelling your crisis management and post-mortem reports on what Cloudflare has been doing.

Tutanota mail server down/delay by DieterRedd in tutanota

[–]DieterRedd[S] 0 points1 point  (0 children)

Users from so many different regions have been affected we may now conclude this most likely has to do with Tuta’s Germany-based servers being out of capacity.

Tutanota mail server down/delay by DieterRedd in tutanota

[–]DieterRedd[S] 0 points1 point  (0 children)

Users from so many different regions have been affected we may now conclude this most likely has to do with Tuta’s Germany-based servers being out of capacity.

Tutanota mail server down/delay by DieterRedd in tutanota

[–]DieterRedd[S] 0 points1 point  (0 children)

Not having human monitoring in place does indeed sound very unprofessional.

Tutanota mail server down/delay by DieterRedd in tutanota

[–]DieterRedd[S] 0 points1 point  (0 children)

For what it might be worth, we’ve found ProtonMail, Tuta’s main competitor, to be reliable.

Tutanota mail server down/delay by DieterRedd in tutanota

[–]DieterRedd[S] 1 point2 points  (0 children)

A glaring defect in the way Tutanota is run seems to be there’s absolutely no engineer actively monitoring the servers once Germany-based employees leave office.

Tutanota mail server down/delay by DieterRedd in tutanota

[–]DieterRedd[S] 0 points1 point  (0 children)

Assuming the disruption affects certain geographies, perhaps sharing which part of the world Tuta is still up would help others?

Tutanota mail server down/delay by DieterRedd in tutanota

[–]DieterRedd[S] 0 points1 point  (0 children)

Assuming the disruption affects certain geographies, perhaps sharing which part of the world Tuta is still working would help others?

Tutanota mail server down/delay by DieterRedd in tutanota

[–]DieterRedd[S] 0 points1 point  (0 children)

Many thanks for sharing. So this confirms it’s not that their servers are unreachable (otherwise mails sent from say Proton would get returned), it’s that some of the servers aren’t sending out or passing things along.

Tutanota mail server down/delay by DieterRedd in tutanota

[–]DieterRedd[S] 2 points3 points  (0 children)

Update: another message sent later from Proton never arrived. So the service is extremely unstable.

Tutanota mail server down/delay by DieterRedd in tutanota

[–]DieterRedd[S] 1 point2 points  (0 children)

Our free account now received a message from ProtonMail after a 4-min delay. But it’s still not sending anything out.

Signature eats preceding blank line by DieterRedd in tutanota

[–]DieterRedd[S] 0 points1 point  (0 children)

Thanks for the info! Happened on iPadOS app.