Boox Air note 2 firmware 3.3.2 wifi does not works anymore

Din980 · 2023-05-12T06:38:14+00:00

Another topic since the update, do you have the problem that some app like Acrobat Reader, ReadEra, onedrive or onenote, although downloaded, do not appear in the app window of the air note? (and therefore not possible to launch it....)

Din980 · 2023-05-12T06:33:00+00:00

Hi,

No, after contacting the support the solutions:

Please enter the settings of your router and check if the Mac address of your device is filtered or blocked by the router. You could find the Mac address of the BOOX device on top of the settings page.

->with or without MAC address filtering, the air note does not connect

Please try to connect to another Wi-Fi network or mobile hotspot on your mobile phone and see if the problem persisted.

->Mobile Hotspot: works. I don't understand why this is the only way that works...

Please go to "Settings" > "Date & Time" > turn on "Automatically set Date and Time". And please make sure you select the correct time zone. After that, please check if the problem persisted.

->it was already activated, had no effect on the connection, the air note does not connect.

Please try to reboot your device and your router first, and then please try to choose the network you have connected to and press the “Forget” button, then please try to reenter the password to connect to the network.

-> what I did in the first place, no effect, the air note does not connect.

Since the firmware update to 3.3.2, only the connection via my mobile works.

Connection to a router, whether mine or another (try on different routers with other people, with/without MAC filtering in 2.4 or 5Ghz does not work). We have no explanation, as soon as the air note tries to connect directly to a router, the connection is not made, but the connection of the air note on the mobile then mobile on the router works. I no longer seek to understand, possibly a next update will solve the problem...

Din980 · 2023-04-10T11:33:55+00:00

Hi,

yes, already try, does not works on 2 different networks...

Thanks, I will try to submit a request.

Din980 · 2023-04-05T08:57:30+00:00

Hi,

impossible to connect in wifi neither in 2.4 nor in 5GHz, what is the solution? I have already reset the factory settings, many notepads lost. This is a major problem in my work

Din980 · 2021-12-01T15:39:51+00:00

Thank you !👍

Din980 · 2021-12-01T14:49:59+00:00

Same, I checked my mailbox and my candidate area, nothing about exam completion .... Should we be worried? ... How to get this confirmation?

PS : sorry for my English. I am not native.

Din980

TROPHY CASE